Posted:Jan 6
By:Hiring Kenya
Company Details
Industry:
Information Technology and Services
Description:
Dial Afrika helps businesses define the future of work, and improve team Efficiency, Productivity, and output all while understanding their customer behavior through our omnichannel customer support tool. B2B SaaS platform that powers priceless customer experience through inbound & outbound interactions via a cloud-based, secure, and interactive AI-powered analytics
Job Description
Key Responsibilities
- Handle inbound and outbound calls professionally and efficiently.
- Provide accurate and timely information to customers.
- Resolve customer inquiries and complaints with a focus on first-call resolution.
- Maintain detailed records of customer interactions in the system.
- Work under minimal supervision while adhering to company policies and standards.
- Meet and exceed individual and team performance targets.
Requirements
- Strong verbal and written communication skills.
- Must have a current certificate of Good Conduct
- Ability to work under pressure and handle high call volumes.
- A positive attitude, adaptability, and willingness to learn.
- Immediate availability to start working.
- Must be based in Nairobi.
Education: Degree, Diploma
Employment Type: Full Time
