Our client, a well-established gym in Westlands, is seeking a customer-focused Front of House Receptionist to join their team.

As the first point of contact for gym members and visitors, this individual will play a key role in ensuring a welcoming and professional environment. The Ideal candidate should live nearby and be comfortable working shifts.

Responsibilities:

• Greet members and visitors warmly, providing a welcoming and professional first impression for the gym.
• Handle check-ins, membership inquiries, and direct members to the appropriate facilities or classes.
• Answer incoming calls and emails, providing accurate information and assisting with inquiries regarding memberships, classes, and services.
• Maintain a clean and organized front desk area, ensuring it reflects the gym’s high standards.
• Handle daily transactions, including membership payments and class bookings, while maintaining accurate records.
• Provide administrative support to gym management, including updating member records and handling scheduling needs.
• Assist in managing gym supplies and liaise with the maintenance team to ensure facilities remain in top condition.

Requirements:

• 2 years’ experience in a front-of-house, receptionist, or customer service role, ideally within the fitness, hospitality, or retail sector.
• Professional and polished demeanor with excellent verbal communication skills.
• Strong customer service skills, with a positive and proactive approach to assisting members.
• Ability to work efficiently under pressure, especially during peak hours.
• Basic proficiency in MS Office Suite and experience with booking or scheduling software.
• Flexible availability to work shifts, including early mornings and evenings.
• Resides within a convenient commute to Westlands, ensuring reliability and punctuality.

Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency headquartered in Kenya providing outstanding talent to a wide range of companies and NGOs in various business sectors across Africa.

We endeavour to make contact with all of our applicants, but unfortunately, high volumes of applications make this unrealistic. If you do not hear from us within two weeks your application has not been successful on this occasion. This does not mean you will not be considered for future roles so please keep an eye on our job board and apply for positions that match your skills and experience.

Summit Recruitment and search Africa upholds a steadfast commitment to sustainability, inclusivity, and equality as integral pillars of our operations. Dedicated to driving positive change through the adoption of sustainable practices that minimize our ecological footprint. We firmly believe in fostering an inclusive and diverse workforce that embraces individuals from all races, genders, and backgrounds, ensuring equal opportunities for every candidate. Summit recruitment actively advocate for equality by cultivating an environment of respect, fairness, and non-discrimination. By prioritizing sustainability, inclusivity, and equality, we aim to set a high industry standard and contribute to the betterment of society as a whole.

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