The CRM Officer will specialise in customisation of Microsoft Dynamics CRM and aid in the current implementation of the global CRM that spans across all Amref offices in Africa, Europe and North
America. The role will join a team of CRM implementors, both internal and external and is expected to
expedite the completion of implementation and ensure a sustainable maintenance of the CRM that
matches or exceeds user expectations.
PRIMARY RESPONSIBILITIES
- Lead in development of approved changes in the CRM.
- Support junior developers in the development of approved changes in the CRM.
- Maintain code hygiene and change tracking for all versions of additional CRM development, ensuring that each changeset is well documented, backed up and retrievable on request.
- Lead the documentation of the CRM; technical, comprehensive user guide and abridged versions for different user of the CRM.
- Provide periodic reports on the status of the CRM with regards with the implementation of changes and maintenance of the existing setup.
- Work with the portals team to extend the functionality of the CRM from the core to the portal as may be required.
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