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Posted:
A healthcare organization specializing in physical therapy services is seeking a professional Virtual Customer Service Agent to provide remote administrative and customer support. This role serves as the first point of contact for patients and plays an important part in creating a smooth and positive healthcare experience.
The selected candidate will manage patient communications, scheduling, records, insurance details, and payment-related activities while maintaining accuracy and confidentiality. This position is ideal for a customer-focused professional with strong organizational skills and experience in healthcare administration.
Key Responsibilities:
• Provide professional and friendly virtual assistance to patients.
• Answer and manage incoming phone calls efficiently.
• Schedule and manage patient appointments electronically.
• Perform accurate data entry and update patient information.
• Verify personal, insurance, and financial details.
• Maintain patient charts and electronic medical records.
• Verify insurance benefits and coverage information.
• Process charge tickets and payment-related documentation.
• Collect, record, and deposit patient payments.
• Handle faxing, filing, and other administrative tasks as required.
• Maintain confidentiality and accuracy when handling patient information.
Requirements:
• High School Diploma or equivalent.
• Experience in customer service, medical front-office support, administrative assistance, or virtual assistance.
• Excellent telephone communication and customer service skills.
• Proficiency in Microsoft Word and Excel.
• Experience with medical software or electronic medical record systems is preferred.
• Flexible availability to work required hours.
• Strong attention to detail and accuracy.
• Excellent time-management and organizational skills.
• Team-oriented, energetic, and customer-focused approach.
• Reliable internet connection and a quiet professional home workspace.
• Strong knowledge of:
• Patient scheduling and healthcare administration
• Electronic Medical Records (EMR) systems
• Insurance verification and customer support processes
Benefits & Perks:
• Medical, vision, and dental insurance.
• 401(k) retirement plan.
• Disability insurance.
• Paid maternity leave.
• Professional development and career growth opportunities.
• Employee Assistance Program (EAP).
• Corporate discount programs.
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