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Story Time Chess, an award-winning early education company, is seeking a reliable Virtual Assistant – Remote to support its chess club operations. The role focuses on providing administrative, customer service, sales follow-up, and operational support to ensure smooth experiences for families and club participants.
The successful candidate will manage family communications, scheduling activities, records, enrollment support, and backend operations while working remotely. This position requires strong organizational skills, excellent written communication, attention to detail, and the ability to handle multiple tasks independently.
Key Responsibilities:
• Monitor and respond to club email inquiries with professional and friendly communication.
• Assist families with questions related to class schedules, enrollment, policies, and upcoming programs.
• Send reminders, confirmations, and follow-ups to improve family engagement.
• Manage follow-ups with interested families, trial participants, and waitlisted customers.
• Support sales follow-up activities for class and camp enrollments.
• Coordinate scheduling tasks, including trial bookings, class changes, cancellations, and makeup requests.
• Maintain accurate customer records, rosters, attendance logs, and enrollment information.
• Support onsite staff by ensuring required materials and information are available.
• Maintain inventory records and track supplies requiring replacement or ordering.
• Work with various digital platforms, including CRM, scheduling, inventory management, and Monday.com systems.
Requirements:
• Highly organized with strong attention to detail and follow-through.
• Excellent written English communication skills.
• Professional and customer-focused communication style.
• Comfortable communicating with families and parents through email.
• Ability to learn and manage multiple software systems.
• Self-motivated and capable of working independently in a remote environment.
• Experience with scheduling, CRM systems, or administrative support is preferred.
• Strong knowledge of:
• Customer service and family communication
• Remote administrative support and scheduling
• CRM, inventory management, and digital workplace tools
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