Telesales Representative - Aesthetic & Wellness Clinic

Role Overview

You will be the voice that turns interest into action for a growing aesthetic and wellness clinic in Muthaiga, Nairobi. Your day centres on making outbound calls, fielding incoming enquiries, and steadily nurturing leads until they become booked consultations and revenue. Beyond hitting targets, you play a key part in shaping how clients feel about the clinic from the very first conversation, so every call should be professional, warm, and persuasive.

Key Responsibilities

• Proactively call prospective and existing clients to introduce services, re-engage dormant leads, and drive appointment bookings.
• Answer inbound enquiries with clarity and confidence, converting curiosity into scheduled consultations and sales conversations.
• Work through every marketing-generated lead systematically, using consistent follow-up to avoid missed opportunities.
• Explain the clinic’s treatments and packages accurately, tailoring your message to each caller’s stated needs and concerns.
• Ask the right questions to uncover what clients are looking for, then recommend the most suitable consultation path.
• Maintain a clear, organised follow-up pipeline so no lead goes cold and every interaction is tracked.
• Log call outcomes, lead statuses, and next steps in the CRM and on WhatsApp or other digital tools used by the team.
• Meet agreed weekly and monthly targets for calls, appointments generated, and sales opportunities created.
• Support retention and re-engagement campaigns by reaching out to past clients with relevant offers and reminders.
• Handle concerns and questions with patience and professionalism, escalating only when necessary.

Requirements & Qualifications

• Diploma or degree in Sales, Marketing, Business Administration, Customer Service, or a related discipline.
• At least one year of hands-on experience in telesales, telemarketing, or another phone-based sales or customer service role.
• Ability to communicate persuasively over the phone, with strong listening skills and a natural gift for building rapport.
• High energy and a competitive mindset, comfortable working toward clear sales and appointment targets.
• Excellent spoken and written English; working knowledge of Kiswahili is a definite advantage.
• Strong organisational skills for managing multiple follow-ups without letting details slip.
• Confidence using WhatsApp, CRM software, and everyday digital communication platforms.
• Prior experience in healthcare, aesthetics, beauty, wellness, or similar client-facing services is an added advantage.