Customer Support Intern - Regional Service Centers

Role Overview

As a Customer Service Intern at a Regional Service Centre, you will guide customers through aftersales support, from registering repair or replacement requests to explaining what happens next. You will also help keep faulty and repaired products moving accurately between the centre, technicians and feeder shops, supporting a dependable service experience and clear records at every stage.

Key Responsibilities

• Welcome walk-in customers and record requests for repairs, replacements and other aftersales assistance.
• Inspect incoming products, note their condition and details, and carry out basic checks before referring them to technicians.
• Assess requests against applicable warranty and service guidelines, escalating cases that need technical diagnosis or further review.
• Explain service procedures and expected next steps, share progress updates, and follow up on unresolved or delayed cases.
• Offer practical guidance on product use, routine care, warranty coverage and available aftersales support channels.
• Log products received from feeder shops, label them appropriately and arrange their handover to technicians.
• Prepare repaired products for return to the correct feeder shop, coordinating dispatch and updating relevant records.
• Keep customer cases and product movements documented in CRM and service systems, and promptly flag discrepancies, delays or missing items.

Requirements & Qualifications

• Bachelor’s degree in a relevant discipline.
• At least 1–2 years of experience in customer service, aftersales support, service centre or shop operations, technical assistance, or a related area.
• Experience serving walk-in customers in a repair or service setting is an advantage.
• Basic familiarity with electrical, electronic or solar products is beneficial.
• Clear, professional verbal and written communication skills, with a customer-focused approach.
• Ability to perform initial product screening and basic troubleshooting, and to recognise when technical assessment is needed.
• Careful record-keeping and confidence updating customer, service and inventory information in digital systems.
• Strong coordination skills and the ability to manage several cases while meeting service timelines in a busy environment.
• A practical, solutions-oriented approach and willingness to work with technicians, shop teams and other internal departments.