Role Overview
As a Customer Service Representative in Nairobi, you’ll help customers resolve questions and service issues through phone, chat, and email. You’ll use multiple systems to understand each request, find practical solutions, and provide clear, attentive support.
Key Responsibilities
- Respond to customer enquiries by phone, chat, and email.
- Understand customer concerns and work towards timely, practical resolutions.
- Communicate information clearly and professionally across support channels.
- Use multiple systems and tools to review details and manage customer requests.
- Apply sound problem-solving skills when handling service issues.
- Learn new processes and tools to support customers effectively.
Requirements & Qualifications
- At least one year of customer service experience.
- Experience assisting customers over the phone, through chat, and by email.
- Strong written and verbal communication skills.
- Good problem-solving ability and comfort working with multiple systems and tools.
- A customer-focused approach and willingness to learn.
- Based in Nairobi, Kenya.
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Contact Information
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