Role Overview
As a Telesales Agent, you will speak with prospective and existing customers by phone to understand their needs, explain relevant products or services, and turn qualified interest into sales. Your conversations and follow-up will help grow the customer base while ensuring people receive clear, helpful service throughout the buying process.
Key Responsibilities
- Handle inbound and outbound calls with potential and current customers.
- Present products and services in a clear, customer-focused way and work toward completing sales.
- Qualify prospects, identify buying opportunities, and record promising leads for follow-up.
- Contact interested customers again to answer questions and progress opportunities toward a decision.
- Respond to enquiries and concerns, offering suitable information or solutions.
- Build constructive relationships through professional, attentive communication.
- Work toward daily, weekly, and monthly sales goals while following service and quality procedures.
- Keep customer information current in relevant systems and share regular updates on sales activity and results.
Requirements & Qualifications
- A bachelor's degree from a recognised institution is required.
- Previous work in sales, telesales, telemarketing, or customer acquisition is strongly preferred; relevant call centre or customer service experience will also be considered.
- Strong spoken communication, persuasion, and negotiation abilities.
- Interpersonal skills suited to building customer relationships and handling enquiries professionally.
- A self-motivated, target-focused approach and the ability to work effectively in a fast-paced setting.
- Basic computer proficiency, including the ability to update customer management systems.
- Sound problem-solving skills and a professional manner when speaking with customers.
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