ROLE SUMMARY
We're looking for a Customer Service Representative who can provide exceptional support to clients through inbound and outbound communication, ensuring a positive customer experience while managing high-volume interactions and maintaining accurate records.
WHO WE'RE LOOKING FOR
The Customer Service Representative will support customers by addressing inquiries, following up on leads, scheduling appointments, and maintaining client information.
We're looking for someone with strong communication skills, customer-oriented mindset, and experience handling high-volume calls in a fast-paced environment.
KEY RESPONSIBILITIES
- Handle high-volume inbound and outbound customer calls.
- Follow up with leads and customer inquiries through different channels.
- Provide information about services, pricing, processes, and timelines.
- Schedule assessments and coordinate with internal teams.
- Maintain accurate customer records and update CRM information.
- Ensure compliance with company policies and quality standards.
SKILLS REQUIREMENTS
- 1+ year of experience in Customer Service or similar customer-facing roles.
- Advanced proficiency in English and French (spoken and written).
- Strong verbal communication and active listening skills.
- Experience handling high-volume calls and customer interactions.
- Ability to multitask across different systems and maintain accuracy.
- Customer-focused mindset with strong organization and attention to detail.
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Contact Information
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