Customer Service Representative

ROLE SUMMARY

We're looking for people passionate about service — professionals who turn every interaction into a memorable experience. Ideal for strong communicators with emotional resilience and a genuine desire to help.

WHO WE'RE LOOKING FOR

The Customer Service Representative is the primary point of contact between our company and its clients. We want someone who enjoys solving problems, is empathetic without losing efficiency, and understands that a well-handled conversation builds customer loyalty for life.

The ideal profile combines strong soft skills (active listening, assertive communication, stress management) with basic technical competencies such as CRM platforms, email, and digital support tools. We especially value candidates from high-volume environments who maintain a positive attitude in challenging situations.

KEY RESPONSIBILITIES

• Handle and resolve customer requests via phone, email, and chat with warmth and efficiency.
• Identify and resolve customer issues promptly, escalating when necessary.
• Maintain accurate records of all customer interactions in the CRM.
• Meet SLA requirements for response time and quality.
• Provide clear information about products, services, policies, and procedures.
• Collaborate with other departments to ensure an integrated customer experience.
• Identify process improvement opportunities and communicate them to team leadership.
• Maintain a professional and empathetic attitude even in high-pressure situations.

SKILLS

REQUIREMENTS

• 6 months to 2 years of experience in customer service (in-person, phone, or digital).
• English level B1–C1.
• Basic proficiency with digital tools: email, CRM, ticketing platforms.
• Outstanding verbal and written communication skills.
• Multitasking ability and priority management under pressure.

WE ALSO VALUE

Experience in PEO, call centers, healthcare, or legal sectors is a valued plus.