Technology Performance Manager

Role Overview

This role supports technology strategy planning and turns approved plans into measurable activity across technology teams and subsidiaries. You will coordinate performance reviews, analyse results and prepare clear reporting so leaders can understand progress, address risks and make informed decisions about priorities and resources.

Key Responsibilities

• Coordinate the technology planning cycle, including distributing planning templates, arranging engagement sessions, collecting submissions and consolidating results for presentation.
• Communicate approved technology plans to relevant teams and track performance against them through monthly reviews.
• Prepare performance and strategy papers for the appropriate governance forums.
• Work with technology unit leaders and subsidiary teams to monitor delivery of the overall technology strategy.
• Support the setting of goals and manage updates to goals and the plans designed to achieve them.
• Assess, size and track strategic initiatives across technology units and subsidiaries.
• Monitor the progress of workstream sponsors, leads and initiative owners, and help address issues affecting delivery.
• Track agreed KPIs across monthly, quarterly and annual periods; review operational performance and system stability with technology teams; and prepare management packs with analysis of results, cost and performance drivers, risks and opportunities.

Requirements & Qualifications

• At least five years of relevant work experience.
• A bachelor’s degree in Information Technology, Business or a related field is required.
• A master’s degree is listed as an additional qualification; an MBA is noted as an advantage.
• At least three years of experience in financial analysis and performance management.
• At least three years of experience using data analytics tools, such as EDWH, SQL, SAP BI or Power BI.
• At least two years of stakeholder management experience.
• Ability to interpret performance data, investigate root causes and develop evidence-based recommendations for decision-makers.