Role Overview
The TA Performance Manager coordinates day-to-day technical assistance across three assigned sub-counties, working with county and sub-county health teams to strengthen supervision, performance management and community health services. By improving the quality and use of data and building government teams’ capacity to plan and act on performance gaps, the role helps embed Living Goods’ technical assistance within county health systems.
Key Responsibilities
- Work with county and sub-county health teams to embed government-aligned supervision and performance management practices in routine operations.
- Coordinate the preparation and regular review of Improvement Operational Plans, helping teams set actions to address identified performance gaps.
- Arrange joint supervision visits and performance reviews with CHMTs and SCHMTs, using findings to improve service delivery and strengthen accountability.
- Promote accurate, timely reporting through e-CHIS, DHIS2 and AfyaBI; lead data quality assessments and validation with county teams, and help resolve e-CHIS workflow or functionality issues.
- Review county and sub-county data to identify trends, service delivery bottlenecks and opportunities for corrective action, and present findings to support adaptive decisions.
- Facilitate data-use and learning sessions, and contribute to documenting successful approaches, case studies and lessons for ongoing program improvement.
- Train, mentor and coach CHMTs, SCHMTs and community health assistants in performance management, planning, reporting, supervision and the use of digital tools and dashboards.
- Represent Living Goods in county technical forums, coordinate with partners to align support and share effective practices, and identify, escalate and help mitigate risks to TA delivery while upholding safeguarding, PSEAH, anti-fraud and governance standards.
Requirements & Qualifications
- Bachelor’s degree in community health, public health, health systems strengthening or a related field.
- At least seven years of relevant professional experience.
- Ability to facilitate learning, coach teams and build capacity in performance management and data use.
- Strong relationship management, diplomacy, communication and influencing skills.
- Systems thinking and problem-solving ability, with a practical approach to change management.
- Cultural and political awareness when working with government teams and other stakeholders.
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Contact Information
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