Specialist III, Sales Support Operations

Role Overview

This hybrid role sits at the intersection of sales operations, marketing enablement, and cross-functional project coordination within the East Africa commercial team. Day to day, you will remove friction for field sellers by streamlining operational workflows, coordinating customer escalations with technical counterparts, and supporting go-to-market activities that raise brand visibility and drive ecosystem engagement. Your work directly enables more selling time, faster issue resolution, and stronger adoption of consumer-interactive products such as Nipashe and Menyesha.

Key Responsibilities

• Design and maintain sales operational processes and tools that reduce administrative burden on sellers and keep pipeline data clean and actionable.
• Act as a liaison between commercial, technical, and support teams to ensure customer issues are diagnosed, routed, and resolved within agreed service-level agreements.
• Coordinate demand generation campaigns, thought leadership content, and local events that reinforce the company’s presence across East African markets.
• Monitor market intelligence and competitor activity to surface emerging opportunities, flag potential threats, and recommend pre-emptive actions to leadership.
• Support indirect adoption strategies for consumer-facing products, including partner onboarding, joint business planning, and enablement sessions with distributors or resellers.
• Track and report on key sales operations metrics such as lead response times, case closure rates, and seller productivity improvements, then recommend adjustments.
• Collaborate with regional marketing and product teams to align messaging and sales collateral with the needs of target segments in East Africa.

Requirements & Qualifications

• At least 3–5 years of experience in sales operations, revenue operations, or a related commercial enablement role within a technology, information services, or telecommunications environment.
• Demonstrated ability to coordinate effectively between commercial functions and technical or product teams to resolve complex customer issues.
• Strong project management and stakeholder communication skills, with experience managing multiple workstreams simultaneously.
• Hands-on familiarity with CRM platforms (e.g., Salesforce), sales analytics tools, and reporting dashboards.
• Understanding of demand generation, partner ecosystems, and go-to-market planning in emerging markets, ideally within East Africa.
• Excellent written and verbal English communication skills; proficiency in additional regional languages is an advantage.
• A relevant degree in business administration, marketing, commerce, or a related discipline is preferred, but equivalent practical experience will be considered.