Services Officer

Role Overview

This role sits at the intersection of supplier management, financial control, and administrative operations. Day to day, you will oversee the full lifecycle of third-party contracts, track costs against budgets, and ensure every piece of documentation is accurate, current, and compliant. Your work keeps the organisation running smoothly by giving leadership reliable financial and operational data, while making sure contractors and suppliers are onboarded and managed consistently.

Key Responsibilities

• Own and maintain supplier and service provider contracts from initial setup through renewal, ensuring all versions are correctly filed and easy to retrieve.
• Track contract-related costs and expenditure against approved budgets, flagging variances and keeping cost control measures up to date.
• Update and manage both electronic and physical record-keeping systems, making sure data is accurate, organised, and accessible to authorised staff.
• Process administrative paperwork such as purchase orders, invoices, and approvals with speed and precision, reducing delays across the department.
• Prepare budgets, cost breakdowns, and management reports that clearly summarise financial performance and spending patterns.
• Support payroll activities by supplying accurate and timely administration, ensuring the payroll team receives correct input data.
• Coordinate contractor onboarding by verifying documentation, obtaining necessary approvals, and ensuring all compliance checks are completed before work begins.
• Compile and analyse financial and operational data to support decision-making, then present findings in straightforward, actionable reports.
• Act as a liaison between internal departments and external providers, resolving service issues and keeping communication flowing.
• Apply company policies and internal controls consistently, and take on additional duties as assigned by management when priorities shift.

Requirements & Qualifications

• Bachelor’s degree in Business Administration, Finance, Accounting, or a closely related discipline.
• At least 3 years of professional experience in business administration, contract administration, cost control, or a finance support function.
• Advanced working knowledge of Microsoft Excel, including formulas, pivot tables, and data manipulation for reporting.
• Hands-on experience managing databases and maintaining accurate, audit-ready records.
• Strong analytical and numerical skills, comfortable working with figures and spotting discrepancies.
• Solid understanding of budgeting, cost analysis, and financial reporting principles.
• Proven ability to organise competing priorities and meet strict deadlines without sacrificing quality.
• Meticulous attention to detail, especially when handling contracts, invoices, and confidential data.
• Clear written and verbal communication skills, with the ability to interact professionally across teams and external partners.
• Self-sufficient and capable of working both independently and as part of a collaborative environment.
• Prior experience with ERP systems is an advantage but not mandatory.