Service Advisor (Automotive)-Mombasa -70k

Role Overview

As a Service Advisor, you’ll guide customers through the service and repair process, from the first conversation and vehicle assessment to payment and collection. By coordinating customer needs with workshop teams and keeping owners informed, you’ll help ensure work is clearly understood, completed smoothly and encourages customers to return.

Key Responsibilities

• Welcome service and parts customers, record vehicle information accurately, and understand the reason for each visit.
• Arrange service appointments, monitor vehicles approaching their service dates, and coordinate the flow of work with the workshop.
• Check vehicles to identify requested work and other service needs, taking account of how each vehicle is used.
• Prepare work orders with workshop colleagues and explain proposed repairs, service requirements and quotations to customers.
• Keep customers updated on progress, recommend relevant additional services, and communicate current offers or marketing campaigns.
• Prepare invoices and gate passes, and complete pre-delivery checks before vehicles are released.
• Return vehicles to customers, explain the work performed, collect feedback and advise on suitable future service intervals.

Requirements & Qualifications

• Diploma or bachelor’s degree in mechanical or automotive engineering, business, marketing or a related discipline.
• At least one year of customer service experience.
• Knowledge of automotive service processes, supported by sound business judgement and strong interpersonal skills.
• Clear communication and the ability to work collaboratively with customers and workshop teams.
• Careful attention to detail and the ability to remain effective in a demanding, fast-moving environment.
• Relevant Service Advisor training is an advantage.