IT Support Engineer

Role Overview

As an IT Support Engineer in Dubai, you will help employees stay productive by diagnosing day-to-day technology issues and keeping user devices, accounts, applications, and network access working reliably. The role combines hands-on desktop support with Microsoft 365 administration, routine system maintenance, and careful incident tracking to support secure, dependable IT operations.

Key Responsibilities

• Handle first- and second-line requests involving computers, peripherals, applications, user access, and connectivity; record progress and resolutions in an ITSM system.
• Set up, configure, maintain, and troubleshoot Windows 10/11 desktops and laptops, printers, and other workplace equipment.
• Assist users with Microsoft 365 applications, including Outlook, Teams, Word, Excel, and SharePoint, as well as other business software.
• Administer user accounts, password resets, and access permissions through Active Directory or Microsoft Entra ID.
• Investigate LAN, Wi-Fi, VPN, DNS, DHCP, and TCP/IP issues, restoring connectivity where possible and escalating more complex faults.
• Carry out software deployments, updates, patching, and scheduled maintenance to keep systems current and operational.
• Support endpoint protection, antivirus tools, backup routines, and adherence to IT security procedures.
• Maintain equipment records and technical documentation, prioritise incidents, and escalate unresolved issues in line with service expectations.

Requirements & Qualifications

• Experience in IT support, desktop support, service desk, or a related technical support position; no specific number of years is stated.
• A bachelor’s degree or diploma in Information Technology, Computer Science, or a related discipline.
• Practical troubleshooting ability across computer hardware, software, Windows 10/11, Microsoft Office applications, and network access.
• Working knowledge of Microsoft 365 and account administration using Active Directory and/or Microsoft Entra ID.
• Understanding of TCP/IP, DNS, DHCP, LAN, Wi-Fi, and VPN fundamentals.
• Familiarity with an ITSM platform such as ServiceNow, Jira Service Management, or ManageEngine.
• Clear communication, a customer-focused approach, and sound problem-solving skills.
• Exposure to Microsoft Intune, Azure, or remote-support tools is an advantage. Familiarity with ITIL practices and incident management is preferred.
• CompTIA A+, Network+, Microsoft, or ITIL Foundation certifications are preferred.

What We Offer / Why Join

The position offers full-time work with IT People Consulting in Dubai, supporting a broad range of user technology and infrastructure needs. No additional benefits or compensation details are specified.