Role Overview
As Product Manager for M-KOPA’s electric vehicle financing business, you will shape the software, data products, and operational systems that support the customer and business journey. You’ll work closely with engineering, analytics, customer care, and other teams to improve product performance, turn customer and business insights into priorities, and strengthen the experience of financing and using electric vehicles.
The role is based primarily in Nairobi on a hybrid basis and involves a moderate amount of travel. Candidates should be in Kenya or willing to relocate if successful.
Key Responsibilities
- Set product direction and guide the ongoing development of core engineering systems, business processes, and business intelligence for the eMobility business.
- Work with software engineers to identify and deliver product improvements that create value for customers and the business.
- Partner with analytics engineers to define reporting and data-visualisation needs across the eMobility domain.
- Gather feedback from customers and customer care teams, identify recurring pain points, and translate findings into product and proposition improvements.
- Analyse product and business data to assess performance, spot opportunities, and inform future product decisions.
- Coordinate product work across cross-functional teams, using agile practices to align priorities and move delivery forward.
Requirements & Qualifications
- At least four years of product management experience.
- Strong technical and/or analytical capability, including the ability to carry out complex data analysis independently.
- A track record of diagnosing and solving technical or analytical problems.
- Experience managing backend or API-first products and consumer-facing B2C products.
- Knowledge of IoT products and sound practices for remote device control.
- Experience integrating SaaS customer relationship management systems with custom-built software.
- Experience using agile methodologies and leading work across cross-functional teams.
- Ability to use data to guide decisions and develop product strategy.
- Strong communication, interpersonal, and collaboration skills, including the ability to work with diverse teams across multiple countries.
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