Role Overview
As Product Manager for M-KOPA’s electric vehicle financing business, you will shape the software, data products, and operational processes that support the business. You’ll work closely with engineering, analytics, customers, and customer care teams to improve the product, make performance easier to understand, and identify opportunities to strengthen both the customer experience and business outcomes.
Key Responsibilities
- Set product direction and guide the ongoing development of core engineering systems, business processes, and business intelligence for the eMobility business.
- Partner with engineers to prioritise and deliver product improvements that address customer needs and business goals.
- Work with analytics engineers to define reporting and data visualisation needs across the eMobility domain.
- Gather customer and customer care feedback, identify recurring pain points, and translate insights into product and proposition improvements.
- Analyse business and product data to assess performance, spot trends, and recommend areas for development.
- Coordinate product work across diverse, distributed, cross-functional teams in multiple countries.
Requirements & Qualifications
- At least four years of product management experience.
- Strong technical or analytical capability, including the ability to carry out complex data analysis independently.
- A track record of diagnosing and solving technical or analytical problems.
- Experience managing backend or API-first products and consumer-facing B2C products.
- Familiarity with IoT products and sound practices for remote device control.
- Experience integrating SaaS CRM platforms with custom-built software.
- Experience using agile methods and leading cross-functional product teams.
- Ability to use data to guide product decisions and develop strategy.
- Strong communication, collaboration, and interpersonal skills, with the ability to work effectively across countries and teams.
- Based in Kenya or willing to relocate to Kenya. The role is primarily hybrid in Nairobi and involves a moderate amount of work travel.
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