Senior People & Culture Officer

Role Overview

The Senior People & Culture Officer manages day-to-day HR delivery across Sentinel Africa’s teams in Kenya, Uganda and Rwanda, from hiring and onboarding through performance reviews, employee relations and departures. Working closely with managers, the role turns people policies into consistent, practical processes while supporting legal compliance, accurate records and effective workforce planning across the Group.

Key Responsibilities

• Coordinate recruitment from role planning and job-description updates through candidate selection, onboarding, induction and probation reviews.
• Support managers with performance planning, KPI setting, appraisal follow-up and performance improvement plans, keeping records complete and current.
• Respond to employee questions and concerns, guide managers on workplace matters, and coordinate fair disciplinary, grievance, conflict-resolution and exit processes.
• Manage core HR administration, including contracts, renewals, staff changes, leave and attendance records, employee files, HR systems and separation clearances.
• Review HR policies and procedures and monitor employment-law, statutory-documentation and employee-data obligations across Kenya, Uganda and Rwanda; raise potential compliance risks.
• Assess training needs, coordinate development programmes, maintain learning records and review whether training has met its intended purpose.
• Check monthly payroll inputs, administer benefits and welfare programmes, resolve related queries with Finance, and support salary reviews and compensation benchmarking.
• Maintain organisational structures and support workforce planning, process improvements and organisational change; prepare monthly HR reports, dashboards and action tracking for regional managers and leadership.

Requirements & Qualifications

• Bachelor’s degree in Human Resource Management, Business Administration, Social Sciences or a related discipline.
• Recognised professional HR qualification, such as CHRP or an equivalent credential.
• At least five years of progressive HR experience, including generalist responsibility for recruitment, performance management, employee relations, HR administration and manager advisory support.
• Good working knowledge of employment legislation and established HR practices.
• Experience coordinating HR across multiple entities, locations or countries is an advantage; exposure to professional services, consulting or another service-oriented organisation is desirable.
• Demonstrated discretion, integrity, sound judgement and care when handling confidential employee matters and documentation.
• Strong planning, organisation, communication and relationship-building skills, with the ability to prioritise competing deadlines and maintain accurate records.
• A proactive, solutions-focused approach and the independence to deliver work with limited supervision, while adapting to changing priorities and understanding how people practices affect organisational performance.