Senior Human Resources Officer

Role Overview

Reporting to the Head of Human Resources, the Senior Human Resources Officer helps lead the department’s daily operations and ensures that core HR services work reliably across the organisation. The role partners with managers on staffing, employee relations, performance and development, while maintaining accurate HR information and supporting compliance in a labour-intensive, unionisable workplace.

Key Responsibilities

• Help develop and apply HR policies, procedures and programmes that support organisational priorities, and advise managers on workforce planning and HR matters.
• Coordinate recruitment and selection, keep candidates informed, and support onboarding, retention and talent development.
• Guide managers through employee relations matters, investigations, disciplinary processes and grievance resolution, applying company policy and Kenyan labour law.
• Maintain reliable HRIS data, personnel files, leave records and other employee documentation, ensuring information is handled securely and kept current.
• Coordinate leave planning and records across assigned business areas, and provide accurate payroll inputs and monthly retirement reports.
• Support performance management, including job description updates, KPI setting, appraisals and Performance Development Plans; follow up with managers on performance concerns and deadlines.
• Organise orientation, training needs assessments and learning activities; track participation, maintain training records and assess training effectiveness.
• Prepare and analyse regular HR reports on areas such as recruitment, workforce performance, employee records and compliance, and contribute to change, engagement, safety and continuous-improvement initiatives.

Requirements & Qualifications

• Bachelor’s degree in Human Resources, Social Sciences or an equivalent discipline from a recognised university.
• At least six years of experience managing HR processes in a labour-intensive, unionisable environment.
• At least three years of hands-on experience using an HR management information system (HRMIS).
• Current membership of IHRM is mandatory.
• Practical knowledge of Kenyan labour laws and experience handling industrial relations in unionised workplaces.
• Strong working knowledge of recruitment, learning and development, performance management, compensation and benefits, HR policies and HR analytics.
• CHRP certification is desirable; a Higher National Diploma in Human Resources Management is an added advantage.
• Demonstrated leadership, planning, coordination, problem-solving and reporting ability, with sound judgement and attention to detail.
• Strong communication, negotiation and stakeholder-management skills, together with the discretion and integrity required to handle confidential employee matters.
• Ability to work independently, support and develop HR colleagues, and manage competing priorities in a diverse environment.