Senior Community Manager

Fivetran is looking for an experienced Senior Community Manager to join its dbt community team and lead digital engagement initiatives for data practitioners worldwide. This role focuses on building meaningful community experiences, managing online platforms, and creating a welcoming environment where members can connect, learn, and collaborate.

The successful candidate will manage the dbt Slack community, develop engagement strategies, support community programs, and work closely with internal teams to improve member experiences. This position is ideal for a community professional who understands online engagement, moderation, analytics, and building global communities at scale.

Key Responsibilities:

• Manage daily operations of the dbt Slack community and ensure a positive experience for members worldwide.

• Develop community strategies, engagement programs, and guidelines in collaboration with internal teams and community leaders.

• Build scalable moderation workflows, support processes, and response procedures.

• Train and support moderators and community champions as the community grows.

• Create content strategies including announcements, highlights, prompts, and community storytelling.

• Collect community feedback and share insights with Product, Marketing, and Support teams.

• Track engagement metrics including growth, retention, activation, sentiment, and response times.

• Manage community tools, integrations, analytics platforms, and knowledge systems.

• Support incident response processes involving sensitive topics, safety concerns, and Code of Conduct enforcement.

• Support digital engagement across community forums, social platforms, and events.

Requirements:

• 5+ years of experience in digital community management, online engagement, or community program management.

• Experience managing large online communities through platforms such as Slack, Discord, or forums.

• Strong understanding of online community development and member engagement strategies.

• Experience creating moderation workflows, escalation processes, and support systems.

• Excellent written communication and facilitation skills.

• Experience using community analytics tools and engagement platforms.

• Strong ability to analyze data, define KPIs, and measure community impact.

• Experience collaborating with Product, Marketing, Support, and Developer Experience teams.

• Strong cultural awareness and ability to work with global communities.

• High emotional intelligence with the ability to manage conflicts and sensitive situations.

• Ability to prioritize multiple projects in a fast-paced environment.

• Strong knowledge of:

• Online community management, moderation, and engagement strategies.

• Community analytics, reporting, and performance measurement.

• Digital platforms, workflows, and automation tools.