Operations Manager – Warehousing & Inland Delivery

Role Overview

The Operations Manager will oversee warehouse performance, inventory integrity and inland deliveries across a nationwide operation based in Nairobi. The role brings warehouse teams and transport partners together to protect product quality, meet service commitments and manage operating costs, with a target of at least 95% on-time, in-full delivery.

Key Responsibilities

• Manage the flow of goods from receipt through storage, picking, packing, dispatch and inter-warehouse transfers.
• Maintain reliable inventory records through cycle counts, reconciliations and investigation of stock variances.
• Monitor product condition and coordinate the handling of short-dated, damaged, returned or quarantined items.
• Apply Good Distribution Practice, warehouse safety and hygiene procedures, and required cold-chain temperature controls.
• Coordinate the company’s delivery fleet and courier providers, improving route use and monitoring service-level performance.
• Review carrier results, transport agreements and vehicle insurance documentation.
• Track operational spending, reconcile transport and supplier statements, and prepare regular management reports.
• Lead and assess warehouse supervisors, logistics teams and delivery staff, working with sales, procurement and quality teams to resolve supply-chain issues.

Requirements & Qualifications

• Bachelor’s degree in Pharmacy, Operations Management, Business Management, Supply Chain or a related discipline.
• Five to ten years of progressive operations management experience, preferably in pharmaceuticals, FMCG or third-party logistics.
• Sound knowledge of inventory control, Good Distribution Practice, cost control and warehouse management systems.
• Demonstrated ability to lead warehouse teams across multiple sites and manage external transport providers.
• Strong planning, analytical and problem-solving skills, including the ability to investigate and address operational deviations.
• Postgraduate study in logistics or supply chain management is an advantage.

What We Offer / Why Join

This is a full-time, on-site position based in Nairobi, with responsibility for operations across Kenya. The stated working hours are 8:00 a.m. to 5:00 p.m.