School Operations & Administration Manager

Role Overview

This is a hands-on campus operations position centred on the front office, where you own every family-facing touchpoint and the behind-the-scenes systems that keep a school day running smoothly. You will manage admissions, student records, attendance, calendars, and daily office standards, while also taking responsibility for the software, security tools, and procedures the campus relies on. The school needs someone who can combine genuine warmth with parents and students, a sharp eye for small errors, and the professional authority to make sure staff follow consistent processes across a busy campus.

Key Responsibilities

• Own the admissions journey from first enquiry through to enrolment, ensuring every family receives timely, accurate, and welcoming communication.
• Maintain complete, confidential parent and student records in the school’s management system, updating details and archiving files as required.
• Manage daily attendance tracking, identify missing or incomplete data early, and produce reports for leadership and administrative workflows.
• Control the school master calendar, scheduling events, meetings, and campus activities with enough lead time to avoid conflicts.
• Set and enforce front-office standards, including reception area presentation, phone and email etiquette, and visitor handling.
• Coordinate the School Management Software user accounts, data entry protocols, and permissions so that all campus staff work from one accurate source of truth.
• Monitor CCTV systems and access-control procedures, responding immediately to irregularities and maintaining records for security purposes.
• Write clear standard operating procedures for opening and closing the campus, receiving visitors, processing collections, reporting incidents, procuring supplies, and approving facility use.

Requirements & Qualifications

• At least three years of front-office or administrative experience in a school, clinic, or other people-intensive environment, with demonstrated supervisory responsibility.
• Obsessive attention to detail — you catch mismatched records, forgotten follow-ups, and process gaps before they become visible problems.
• Genuine warmth and professional patience with parents, children, and staff, especially during busy mornings and sensitive admission conversations.
• Ability to act with calm, responsible authority when enforcing campus rules, security protocols, and administrative deadlines.
• Strong working knowledge of school management software, cloud-based drives, email workflows, and office productivity tools.
• Experience with CCTV or access-control platforms is preferred, but a fast, reliable ability to learn new systems will be considered.
• Excellent written and verbal skills, with the confidence to train other staff on procedures and hold them accountable.
• High school diploma or equivalent required; additional education in business administration, records management, or education support is an advantage.