Scheduling Specialist

Role Overview

As a Scheduling Specialist, you will coordinate home medical equipment deliveries, installations, and service visits so patients can access the support their care plans require. You’ll balance patient needs with technician availability, respond promptly to urgent equipment issues, and keep patients and care partners informed throughout the process.

Key Responsibilities

• Arrange delivery, setup, maintenance, and repair appointments for home medical equipment, including DME, PAP devices, and oxygen services.
• Assess incoming requests and give priority to time-sensitive situations such as oxygen emergencies or equipment failures.
• Coordinate schedules with patients, clinicians, hospitals, physicians’ offices, home health agencies, and field teams.
• Confirm appointment details, share status updates, and respond to scheduling questions with care and professionalism.
• Handle cancellations and schedule changes while making effective use of technician availability and appointment windows.
• Record patient, appointment, and service information accurately in scheduling and patient management systems.
• Compile scheduling reports and performance measures for management review.
• Protect patient information and follow applicable privacy requirements, company procedures, and quality standards.

Requirements & Qualifications

• High school diploma or equivalent.
• At least one year of experience in healthcare scheduling, customer service, or administrative support.
• An associate’s degree in business administration, healthcare administration, or a related area is preferred.
• Experience with durable medical equipment, PAP services, oxygen therapy, or patient care coordination is an advantage.
• Clear written and verbal communication, including confident and courteous phone skills.
• Comfort using computers and scheduling or patient management software.
• Strong organization, time management, and multitasking skills, with the ability to work effectively in a busy setting.
• A compassionate, service-focused approach to supporting patients.

What We Offer / Why Join

• Medical, dental, and vision coverage.
• 401(k) plan with company match and an Employee Stock Purchase Plan.
• Paid time off, paid holidays, and paid parental bonding leave.
• Short- and long-term disability insurance, life and AD&D insurance, and access to FSA and HSA plans.