Sales Team Leader

Company Details

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Industry: Banking
Description: Ngao Credit Limited, a non-deposit taking Micro-Finance Institution (MFI), was incorporated as a Private Limited Company under the Companies Act (Cap 486) of the Laws of Kenya, on March 20, 2008 and commenced operations on July 1, 2009. Ngao Credit Limited (hereafter referred to as NCL) is also lice… Ngao Credit Limited, a non-deposit taking Micro-Finance Institution (MFI), was incorporated as a Private Limited Company under the Companies Act (Cap 486) of the Laws of Kenya, on March 20, 2008 and commenced operations on July 1, 2009. Ngao Credit Limited (hereafter referred to as NCL) is also licensed by the City Council of Nairobi to provide small scale financial services such us Secured loans, Cheque cashing, import financing, asset financing and quick loans. NCL is a member of the Association of Microfinance Institutions of Kenya (AMFI), a member Institution registered in 1999 under the Societies Act by the leading Microfinance Institutions in Kenya to build capacity of the microfinance industry. AMFI membership ranges from large to small institutions which have diverse legal status ranging from Microfinance banks, Wholesale MFI’s, Retail MFI’s, Development Institutions and Insurance Companies, representing the entire landscape of the Microfinance industry in Kenya. Currently, AMFI has a membership of 53 View more View less

Job Details

Job Type: Full Time
Workplace Type: On-site
Qualification: Diploma
Job Experience: Mandatory
Job Location: Mombasa County, Kenya
Closing Date: Oct 6, 2026
Salary: Not specified
Other Pay: Benefits
Job Category: Sales & Marketing

Job Description

Role Overview

Based in Mombasa, this role leads a sales team focused on growing loan sales while keeping portfolio quality strong. Day to day, the position involves guiding Sales Agents, setting targets, and making sure collections stay on track. It matters because it links field sales activity directly to lending performance and market expansion.

Key Responsibilities

  • Set clear sales goals and drive the team to meet or exceed loan sales targets.
  • Recruit, onboard, coach, and develop Sales Agents so they can perform at a high level.
  • Grow and oversee a loan portfolio that maintains quality and repayment performance.
  • Track portfolio performance and follow up on collections to reduce arrears and credit losses.
  • Scan the Mombasa market for new opportunities and turn them into qualified leads.
  • Monitor individual and team results, review performance, and adjust tactics as needed.
  • Strengthen customer relationships to encourage repeat business and referrals.
  • Coordinate collection efforts and escalate problem accounts when necessary.

Requirements & Qualifications

  • Bachelor's degree in a business-related discipline.
  • At least two years of experience leading a sales team.
  • Able to lead a team, communicate clearly, and negotiate confidently.
  • Results-driven mindset with a history of surpassing sales goals.
  • Skilled at building trust with customers and deepening those relationships over time.
  • Ability to coach Sales Agents and manage performance in a target-driven environment.
2402 open positions on Semasocial right now · 323 open positions in Mombasa County, Kenya · 85 posted in the last 7 days
Application deadline: Oct 6, 2026 · 8 days left to apply
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