Job Details
Job Type:
Full Time
Workplace Type:
On-site
Qualification:
Diploma
Job Experience:
Mandatory
Job Location:
Nairobi County, Kenya
Closing Date:
Undisclosed
Salary:
Estimated: KES 30,000 - KES 300,000 / month
Other Pay:
Benefits
Role Overview
This role owns the front line of a lending business — leading a team of Sales Agents who originate loans, keeping that book of business healthy, and making sure repayments come in on schedule. Day to day you will be in the field and in the numbers: coaching agents on how they approach customers, reviewing which loans are slipping, and deciding where the next wave of growth will come from. Success here directly determines whether the portfolio grows profitably or quietly erodes through defaults.
Key Responsibilities
- Set direction and targets for a sales team, keeping morale and output high through regular coaching, field accompaniment and performance conversations.
- Grow a loan book that performs — balancing new disbursements against credit quality rather than chasing volume alone.
- Recruit Sales Agents, run their onboarding, and build their capability over time through structured training and on-the-job feedback.
- Track portfolio health continuously, paying close attention to repayment patterns and early warning signs of delinquency.
- Drive collections activity, working with agents and customers to resolve arrears and prevent balances from ageing further.
- Map the market for untapped segments and locations, then convert that insight into leads and a working pipeline.
- Report on team and portfolio performance, and adjust plans when results fall short of target.
Requirements & Qualifications
- A degree in a business-related discipline such as marketing, management, finance or economics.
- At least two years in a supervisory or team leadership position within a sales environment, with a demonstrable record of the team hitting and passing its targets.
- Strong leadership presence — able to motivate, hold people accountable and develop less experienced team members.
- Confident communicator and negotiator, comfortable dealing with both customers and internal stakeholders.
- Results-driven mindset paired with genuine skill in building and maintaining customer relationships.
- Comfortable working with performance data and portfolio figures to guide decisions.
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