Sales Representative-Credit

Job Summary

Pesapal is seeking a driven, people-focused Sales Representative (Merchant & Credit) to lead the conversion of our existing payment merchants into active Pesapal Credit clients. This is a proactive, target-led acquisition role: you will engage merchants already using our payment solutions, educate them on how Pesapal Credit can fuel their growth, secure their opt-in consent, and guide them through onboarding until a credit limit is assigned. You will own the front line of merchant conversion; building trust, removing onboarding friction, maintaining accurate CRM records, and delivering against monthly conversion and activation targets.

This is a six (6) months contract-based role, renewable based on performance and business needs, ideal for a self-driven individual who thrives in a fast-paced, target-driven environment.

What Success Looks Like at Pesapal

• Solve for our customer: Consistently drive successful merchant credit adoption by achieving onboarding, application conversion, and activation targets.
• Deliver Exceptional Results: Achieve acquisition, conversion, and activation targets through proactive merchant engagement and effective follow-up.
• Together we do great Work: Collaborate with internal teams to drive smooth onboarding and quick issue resolution.
• Own our Outcomes: Take full responsibility for your pipeline, from prospecting to activation and retention.

Key Responsibilities

• Engage existing Pesapal merchants through phone calls, WhatsApp, email, and field visits to drive credit adoption.
• Identify eligible merchants, secure opt-in consent, and support completion of credit applications.
• Follow up with merchants throughout the application journey to drive timely approval and activation.
• Collect and verify required documentation in line with credit requirements.
• Maintain accurate CRM records, merchant interactions, application status, and follow-up activities.
• Achieve monthly credit application, approval, and activation targets.
• Collaborate with Credit, Operations, and Customer Success teams to resolve application and onboarding challenges.
• Capture merchant feedback and share insights to improve credit uptake and customer experience.

Education & Experience Needed

• Minimum KCSE or equivalent qualification.
• Minimum 3 years' experience in selling loans/credit & loan disbursement process or business development within fintech, financial services, or related industries.
• Proven ability to work towards sales targets and deliver results.
• Experience using CRM systems and Microsoft Office is an advantage.
• Valid driving licence and willingness to conduct regular field visits.

Skills & Competencies Needed

• Strong communication, negotiation, and closing skills.
• Customer-focused with the ability to build trust and maintain relationships.
• Resilient, proactive, and highly driven to achieve targets.
• Strong follow-up, organisation, and time management skills.
• Ability to engage customers through multiple channels including field interactions.