Sales & Ops Manager - Partners

• In the first 90 days, the Sales and Operations Manager Partners will be focused on building foundations: understanding the partner landscape, auditing current processes, and delivering early wins on partner activation and sales performance.

Key focus areas in the first three months:

• Conduct a full audit of existing partner relationships — identify top performers, at-risk accounts, and gaps in onboarding or training.
• Establish yourself as the main point of contact for all merchant partners; resolve any outstanding issues and set clear communication cadences.
• Work with the Director of Operations to design and roll out a scalable partner onboarding and training framework for sales staff at merchant shops.

First 3 months focus

• In the first 90 days, the Sales and Operations Manager Partners will be focused on building foundations: understanding the partner landscape, auditing current processes, and delivering early wins on partner activation and sales performance.

Key focus areas in the first three months:

• Conduct a full audit of existing partner relationships — identify top performers, at-risk accounts, and gaps in onboarding or training.
• Establish yourself as the main point of contact for merchant partners; resolve any outstanding issues and set clear communication cadences.
• Work with the Director of Sales to design and roll out a scalable partner onboarding and training framework for sales staff at merchant shops
• Make assessment of the sales and ops junior team members and train them up

Beyond 3 months focus

• Beyond the first three months, the Sales and Operations Manager Partners will shift from foundation-building to scaling and optimisation — growing the partner network, driving sales culture, and embedding data-driven performance management.

Focus areas after month three may include:

• Aggressively expand the number of active merchant partners across Nairobi and target regions, in line with MoPhones’ growth ambitions.
• Recruitment and development of Sales Account Managers responsible for partner operational management; build a high-performance field sales team culture.
• Drive cross-departmental process improvements with Credit, Product, and CX teams to streamline the partner experience and improve sales conversion and device financing uptake.

Success Metrics (KPIs)

• The Sales and Operations Manager Partners will be measured against these success metrics:
• Partner Growth & Sales Performance
• Number of active merchant partners (MoM growth target to be set with Director of Operations)
• Sales revenue generated through partner network vs. target
• Partner retention rate (% of partners active after 90 days)
• Operational Excellence & Team Development
•  Partner onboarding time (days from signing to first sale)
• Sales team performance metrics — quota attainment per Account Manager
• Partner satisfaction / NPS score (collected via structured check-ins or surveys)

What we are looking for

• At least 5 years’ management experience in sales and account management, preferably in telecommunications, retail, or IT.
•  Experience and an existing network in the mobile phone merchant industry in Kenya.
• Strong sales and marketing skills with a proven focus on closing deals and driving revenue through indirect channels.
• Data-savvy — comfortable building your own reports, tracking partner metrics, and making data-driven decisions.
• High ownership and follow-through; you proactively close loops and do not wait to be chased.
• Outcome-driven with an action bias — comfortable moving fast and iterating in an early-stage environment.
• Strong project management skills with ruthless prioritisation — able to manage multiple partners, teams, and initiatives simultaneously.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint) and/or Google Suite.