Sales & Marketing Coordinator

Role Overview

This position sits at the intersection of sales, marketing, and operations, serving as the primary link between The Sand Kenya and its network of travel agents, tour operators, and B2B partners. Day to day, the coordinator drives agent engagement through proactive outreach, organises trade-focused events and hosted visits, and keeps the sales engine running smoothly by managing databases, promotions, and internal logistics. The role matters because agent relationships and well-executed trade activities are the main channels through which the property attracts bookings and builds its reputation in the source markets.

Key Responsibilities

• Own the day-to-day communication with travel agents and B2B clients, including regular phone follow-ups, email correspondence, and meeting scheduling to keep the property top of mind.
• Prepare and send rate sheets, product updates, and seasonal offers to trade partners, ensuring the information is accurate, timely, and aligned with the current sales strategy.
• Maintain and clean the agent database, logging contacts, preferences, past interactions, and booking patterns to support smarter targeting and follow-up.
• Plan and coordinate familiarisation trips, site inspections, and hosted experiences, from invite lists and itineraries to on-the-day logistics and post-visit feedback collection.
• Handle trade show and industry event participation, including registrations, booth material preparation, travel bookings, and scheduling of meetings with partners.
• Support email marketing campaigns and newsletters, building audience lists, drafting content, and tracking basic performance metrics.
• Coordinate staff travel and arrival logistics, including flight bookings, visa arrangements, transfers, and accurate record-keeping for all related documentation.
• Act as a bridge between sales, reservations, front office, and operations teams so that confirmed partner visits and hosted guests are properly communicated and delivered at the property level.

Requirements & Qualifications

• 2–4 years of experience in a sales coordination, marketing coordination, or account management role, ideally within hospitality, travel, or tourism.
• Demonstrated ability to build rapport over the phone and in writing with external partners, handling inquiries with confidence and diplomacy.
• Strong organisational skills with a proven track record of managing multiple deadlines, events, and administrative tasks simultaneously without losing accuracy.
• Experience using CRM systems or databases to manage contact records and track sales or marketing activities; strong Excel or Google Sheets skills are essential.
• Excellent written and verbal English; additional languages relevant to source markets are a plus.
• A practical, proactive mindset that thrives in a fast-paced property environment and is comfortable shifting between sales, marketing, and operational support tasks.
• Availability to travel occasionally for trade shows and industry events, and to support hosted visits that may fall outside standard office hours.

What We Offer / Why Join

The role offers a competitive monthly salary of 1,500 USD along with accommodation, providing a solid foundation for someone looking to grow within the hospitality industry. You will gain exposure to the full sales cycle, from partner relationship management to trade event execution, while working directly with teams across the property.