Sales and Service Center Associate

Role Overview

This role combines customer support, after-sales coordination, service-centre operations, and sales follow-up. You will help customers get timely answers and practical resolutions, keep the service centre ready to meet demand, and turn enquiries and leads into sales through consistent follow-up and product demonstrations.

Key Responsibilities

• Respond to customer enquiries across available communication channels with a courteous, professional approach and strong knowledge of the company’s products.
• Resolve complaints within required service timelines, keep customers informed, and follow issues through to closure using the established after-sales escalation process.
• Log after-sales matters as tickets and maintain accurate records of customer interactions, feedback, complaints, and service issues.
• Troubleshoot customer concerns, handle non-technical resolutions at the service centre, and refer unresolved product issues to the after-sales product team.
• Monitor service-centre stock through regular counts, maintain accurate inventory records, and help ensure commonly needed spare parts are available.
• Prepare reports on service-centre activity and stock levels, and review customer-service trends to identify practical improvements.
• Maintain service-centre operating standards and a clean, orderly environment during opening hours: Monday to Friday, 9:00 a.m. to 5:00 p.m., and Saturday, 8:00 a.m. to 12:00 p.m.
• Work with the supervisor on daily sales measures, including targets, lead generation, and sales-call records; follow up on prospects and use demonstrations, market outreach, and referrals to support conversions.

Requirements & Qualifications

• Demonstrated knowledge of the company’s products and the ability to explain product information clearly to customers.
• Strong customer-service skills, including professional communication, complaint handling, and timely follow-up.
• Ability to troubleshoot and distinguish issues that can be resolved at the service centre from those requiring escalation.
• Organised approach to ticketing, record keeping, stock counts, inventory control, and report preparation.
• Ability to generate leads, maintain sales-call records, follow up with prospects, and support sales through demonstrations or customer referrals.
• The source does not specify a required number of years of experience or an education credential.