Role Overview
This role develops relationships with individual and business customers and connects them with suitable credit and financial products. Through local outreach and hands-on support with applications, the officer helps move loans from initial enquiry to repayment while contributing to customer growth and sound lending performance.
Key Responsibilities
- Promote loan products through customer visits, referrals, and outreach in local communities.
- Find prospective individual and business borrowers, assess their initial needs, and support them through onboarding.
- Explain application requirements and help clients prepare forms and supporting documents.
- Conduct preliminary client checks and assessments, then coordinate applications through the lending process.
- Track loan approvals and disbursements, and keep clients informed about progress and next steps.
- Follow up on scheduled repayments and overdue accounts, taking timely action to help reduce defaults.
- Respond to customer questions, maintain productive client relationships, and provide regular performance updates to management.
- Work toward agreed sales goals while applying sound judgement and ethical practices in customer and credit interactions.
Requirements & Qualifications
- Diploma in Sales and Marketing, Business Administration, or a related discipline.
- At least one year of sales experience; experience in microfinance, lending, or financial services is preferred.
- Evidence of achieving or surpassing sales targets.
- Strong communication, negotiation, and relationship-building abilities.
- Integrity, high ethical standards, and working knowledge of credit or lending practices.
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Contact Information
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