Reservation Agent
Posted:
Position: Reservation Agent
Date Posted: 10 February 2026
Industry: Hospitality / Hotel Management
Employment Type: Full Time
Experience: Experience in hotel reservations or customer service is an advantage
Qualification: Estimated Qualification like Diploma/Degree/Certificate in Hospitality, Tourism, or related field
Salary: AED 4000 to 7000 (estimated)
Location: Abu Dhabi, United Arab Emirates
Company: Millennium Downtown Abu Dhabi
Description:
Millennium Downtown Abu Dhabi is currently hiring a Reservation Agent to become part of its hospitality team. This role is ideal for a service-driven professional who is attentive to details and committed to delivering a high standard of guest experience. The successful candidate will support reservation operations while ensuring accuracy, efficiency, and excellent communication with guests.
Key Highlights:
- Handling hotel reservation inquiries through various channels with professionalism and accuracy.
- Assisting guests with booking requests, modifications, and confirmations in a timely manner.
- Providing clear information about room availability, rates, and hotel services.
- Maintaining accurate reservation records and updating systems as required.
- Coordinating with front office and other departments to ensure smooth guest arrivals.
- Delivering excellent customer service while maintaining brand and service standards.
- Supporting the reservations team with daily operational tasks as needed.
Preferred Candidate Profile:
- Previous experience in hotel reservations or customer service will be considered an advantage.
- Arabic-speaking candidates are highly preferred.
- Strong communication and interpersonal skills.
- Detail-oriented with the ability to manage multiple requests efficiently.
- Passion for hospitality and guest satisfaction.
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