Renewals/Collections Officer

Role Overview

At TrailMyCar, keeping our clients connected to their vehicles depends on timely subscription renewals. As our Renewals & Collections Officer, you will be the driving force behind that continuity, proactively reaching out to customers before their tracking service lapses, resolving unpaid invoices, and maintaining a clear, accurate view of every account. Your daily efforts directly protect recurring revenue, reduce service interruptions, and preserve the trust that individuals, SMEs, and corporate clients place in our security solutions.

Key Responsibilities

• Reach out to clients ahead of their tracking subscription expiry dates with friendly, professional reminders via phone calls, SMS, and email.
• Follow up persistently on overdue renewal invoices, clarifying payment steps and removing any obstacles that might delay settlement.
• Issue renewal quotations and provide clients with accurate payment details, ensuring they understand exactly what they owe and why.
• Log every client interaction, promise, and commitment in the system so that nothing slips through the cracks.
• Update follow-up statuses and confirm incoming payments promptly, keeping records current and auditable.
• Work closely with the Finance team to match payments against accounts, resolve discrepancies, and reconcile renewal receipts.
• Escalate chronically overdue or unresponsive accounts according to our internal policy, recommending service suspension only when appropriate.
• Track and report on daily and monthly renewal performance, highlighting trends, risks, and wins to support better collection strategies.

Requirements & Qualifications

• Diploma in Business, Finance, Accounting, or a related field from a recognized institution.
• At least two years of hands-on experience in customer follow-up, renewals, credit control, or call center operations.
• Prior exposure to subscription-based services or recurring billing models is a strong plus.
• Excellent verbal and written communication skills, with the ability to explain payment matters clearly and courteously.
• A solid customer service mindset that treats every interaction as an opportunity to build loyalty, not just collect money.
• Negotiation and follow-through skills that help you turn objections into payments without damaging relationships.
• High attention to detail, especially when recording financial commitments and reconciling accounts.
• Strong organizational skills and a target-driven approach that keeps you productive in a demanding, deadline-oriented environment.