Receptionist/Care Assistant

Front Office Responsibilities

• Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
• Preparation insurance claims for submission and maintenance of relationships with third party payers.
• Answering, screening and forwarding incoming calls.
• Receiving and sorting daily mail.
• Listening to client complaints and escalating promptly to the Centre Manager
• Maintains and documents petty cash usage under the supervision of the centre manager.
• Documents actions by completing forms, reports, logs, and records as required.
• Protects organizations values by keeping patient information confidential.
• Maintains workflow by following standard operating procedures and policies.
• Maintains work operations by following standard operating procedures and policies.
• To conduct data entry and clerical tasks.

Accounts Responsibilities

• Accurate and systematic registration of clients’ details into the electronic health records systems.
• Balances daily cash accounts at the end of end of each day in the hospital. Maintains petty cash and receives approvals from the line manager to spend.
• Correct billing of cash and credit (NHIF and private health insurance) clients.
• Liaise with the finance team to resolve any discrepancies in daily transactions.
• Maintains all accounting records and ensures discrepancies have been reported and resolved with the line manager.
• Makes daily, weekly and monthly reconciliation and transaction reports,
• Verifies insurance acceptance and benefits by reviewing and recording insurance claims.
• Collaborate closely with the Care Assistant to consistently deliver client-centred care.

Other  Responsibilities

• Updates job knowledge by participating in educational opportunities which include attending CMEs.
• To support clients through the provision of vocal local techniques during procedures when required.
• Follows all aspects of the infection prevention protocol and assist in Infection Prevention activities as directed by the centre manager
• Ensures cleanliness of the entire facility by cleaning as instructed by the centre manager upon request.

REQUIREMENTS

Qualifications:

• Minimum Certificate/Diploma qualification in Front office Management
• Tertiary qualification in Accounts, business studies, customer care or similar will be an added advantage.

Skills:

• Minimum 2 year in office administration and accounting (Preferably in a hospital setting)
• Possess advanced computer skills and experience in MS Office
• Demonstrated high attention to detail and ability to follow through tasks to completion.
• Punctual and reliable
• Good organisation and prioritisation skills
• Ability to work with less supervision and initiative.
• Trustworthy and responsible.