Receptionist

Role Overview

This front-of-house position anchors the daily visitor and caller experience at the bank’s head office, acting as the first human point of contact for customers, guests, and external partners. You will set the tone for how the institution is perceived, handling everything from greeting arrivals and routing inquiries to coordinating visitor access and supporting administrative flows at the front desk. By keeping reception running smoothly and securely, you directly protect the bank’s professional image and help maintain service standards that matter to both customers and internal teams.

Key Responsibilities

• Greet everyone who walks through the doors — customers, scheduled guests, couriers, and walk-in inquiries — with a consistent, courteous manner, and steer them to the right person or department without delay.
• Field incoming phone calls, take accurate messages, and relay them promptly to the intended recipient while keeping a professional tone on every interaction.
• Administer the visitor process end-to-end: logging arrivals, issuing passes where required, notifying hosts, and making sure guests only access areas they are authorised to enter.
• Keep the reception space tidy, stocked, and presentable, and actively manage queue flow during peak times so no one is left waiting without acknowledgement.
• Handle front-desk complaints or concerns by listening carefully and escalating to the appropriate officer when a matter falls outside your scope.
• Receive, sort, and distribute mail, courier packages, and documents, maintaining registers and an up-to-date internal contact directory.
• Coordinate meeting room bookings and help prepare reception or meeting spaces when visitors are expected.
• Flag any security or access-control concerns immediately, and follow the bank’s confidentiality, data protection, and workplace safety rules when dealing with sensitive information.

Requirements & Qualifications

• A degree or diploma in front office operations, hospitality management, business administration, customer service, or a comparable discipline.
• At least two years of hands-on experience in a reception, front-desk administration, or customer-facing service role — ideally gained inside a bank or similar financial institution.
• Solid grasp of office administration routines and customer service best practices.
• Proven comfort interacting with customers and visitors in a professional setting.
• Additional training in customer service, office administration, or telephone etiquette would be a plus.
• Working knowledge of Microsoft Office applications and standard office equipment/systems.