Property Manager -Westlands

Role Overview

Manage the day-to-day operation of a property portfolio in Westlands, Nairobi, balancing tenant service, building upkeep, financial administration and regulatory obligations. You will coordinate on-site staff and contractors while keeping owners and board members informed, helping protect the properties’ condition and value.

Key Responsibilities

• Coordinate daily site operations, including cleanliness, security and the condition of shared spaces, amenities and utility installations.
• Supervise caretakers, cleaners and security personnel, and arrange routine inspections of the premises.
• Plan preventive maintenance, respond to urgent repair needs, and oversee contractors completing work on site.
• Record water and electricity meter readings, prepare monthly utility and service-charge bills, collect payments, and follow up on overdue accounts in line with applicable policies.
• Track property income and expenditure, pay suppliers and contractors, and prepare monthly financial statements and annual budget estimates for owners or the Board.
• Respond to tenant questions and repair requests, resolve complaints and neighbour disputes, and coordinate move-in and move-out inspections and deposit refunds.
• Keep accurate records of occupants, owners, leases, vehicle details and access permissions.
• Appoint and manage service providers, including waste collection, security and pest control, monitoring their work against contract terms and safety requirements.
• Monitor compliance with Kenyan property, environmental and county requirements, and arrange timely renewal of statutory licences and permits.

Requirements & Qualifications

• Bachelor’s degree or higher diploma in Real Estate, Property Management, Business Administration or a related discipline.
• At least five years of relevant experience in property management, estate supervision or residential or commercial facilities management in Kenya.
• CPA 1 is highly preferred.
• Proficiency in Microsoft Office, with practical ability in basic accounting, budgeting, utility reconciliation and financial reporting.
• Strong written and verbal communication, customer service and conflict-resolution skills.
• Experience supervising site staff, coordinating facilities operations and managing technical contractors.
• Strong organisation and time-management skills.