Program Excellence Officer - (PEO)

Role Overview

The Program Excellence Officer coordinates Living Goods’ technical assistance in an assigned county, working with county and sub-county health teams to improve how community health services are planned, supervised, measured, and delivered. By combining practical coaching, performance data, and close collaboration with government partners, the officer helps embed effective approaches in local systems so they can be sustained over time.

Key Responsibilities

• Develop and manage county technical assistance workplans, coordinating training, supervision, review meetings, and other activities with county priorities and Ministry of Health guidance.
• Track county Improvement Operational Plans, identify delays or delivery barriers, and work with relevant teams to resolve or escalate issues.
• Coach county and sub-county health managers in supportive supervision, target setting, planning, budgeting, performance management, and the use of evidence in decisions.
• Organise data review and learning forums, support data quality audits, follow up on recommendations, and use findings to inform improvement plans.
• Promote effective use of eCHIS, DHIS2, AfyaBI, and related digital tools for monitoring, reporting, and management decisions, in coordination with digital health colleagues.
• Maintain working relationships with county health departments; represent Living Goods in technical working groups, planning meetings, and partner coordination forums.
• Work across technical, digital health, MEAL, finance, and operations teams to deliver coherent county support, including field logistics and responsible use of resources.
• Document practical lessons and innovations, and identify operational, political, security, safeguarding, or data protection risks, including risks to continuity during political transitions.

Requirements & Qualifications

• Bachelor’s degree in a relevant field.
• At least seven years of relevant professional experience, including supervisory responsibilities.
• Strong coordination and project management skills, with the ability to plan activities, monitor delivery, and address implementation challenges.
• Experience interpreting performance data and supporting evidence-based planning or service improvement.
• Ability to build productive relationships and manage partnerships with government health teams and other stakeholders.
• Sound judgement, problem-solving ability, adaptability, integrity, accountability, and a results-focused approach.
• Strong written and spoken communication skills.