Ecosystem Coordinator (Maternity Cover)

Role Overview

As an Ecosystem Coordinator, you’ll be the first point of contact for Tiko ecosystem actors who need help with non-technical questions, offering support by phone, online and during visits. You’ll also check that local actors meet branding and operating standards, help resolve problems and coordinate with internal teams so the ecosystem works reliably for the people it serves.

Key Responsibilities

• Respond to actors’ questions through phone, internet and other communication channels.
• Resolve issues within your remit and refer more complex matters to the appropriate internal team.
• Visit ecosystem locations regularly to check in with actors and identify operational needs.
• Review branding at each actor location and help address any compliance gaps.
• Coordinate field activities with other teams to keep work organised and effective.
• Monitor for potential fraud, take appropriate preventive or responsive action, and report suspected misconduct or breaches of procedures and the code of conduct.
• Help identify and establish new Tiko ecosystems, including locating and contracting new actors.

Requirements & Qualifications

• Currently based in Nyanza; this is mandatory.
• A degree or relevant experience in a similar field.
• Three to four years of experience in a comparable role or area of work.
• Experience with mental health, HIV or sexual and reproductive health programming in a clinical or programme setting.
• Confident using mobile devices, messaging tools and applications; Salesforce experience is an advantage.
• Strong interpersonal and problem-solving skills, with the ability to work collaboratively and improve how tasks are carried out.
• Fluent English; this is mandatory.

What We Offer / Why Join

• Gross monthly salary of Ksh 205,000–Ksh 256,446, set according to experience and alignment with future colleagues.
• Medical insurance through Old Mutual Insurance and accident insurance through Absa Life Assurance.
• A Tiko-funded provident contribution equal to 4% of gross salary.
• Monthly allowances of Ksh 2,000 for commuting and Ksh 4,000 for work-related airtime and internet.
• An annual personal development budget of €500.
• Flexible, unlimited holiday days, coordinated with the team.
• The opportunity to contribute to a growing product and help shape how the organisation works, within a culture based on trust and limited micromanagement.