Description:Cytonn Investments is an investments and real estate company, with offices in Nairobi - Kenya and DC Metro area - U.S. We are primarily focused on offering alternative investment solutions to global institutional investors, individual high net-worth investors, local institutional investors and diasp…Cytonn Investments is an investments and real estate company, with offices in Nairobi - Kenya and DC Metro area - U.S. We are primarily focused on offering alternative investment solutions to global institutional investors, individual high net-worth investors, local institutional investors and diaspora investors interested in the East-African region. Our alternative investments solutions are based on four main products: real estate, structured solutions, private equity and advisory. Most of the investment opportunities in Sub Saharan Africa are not in the listed markets, hence our focus on alternative investments to find uncommon value and returns for our clients.View moreView less
Own and track the product development cycle from concept creation, development, pre-launch, and post-launch activities
Conduct user research and identify innovation opportunities and trends in the industry, proposing findings to stakeholders for product enhancements
Understand user needs, create personas, and map out the stages of their journey; design service blueprints that reflect real-world workflows
Collect and track client issues and pain points, collaborating with internal teams to ensure they are resolved and closed
Provide support to client-facing teams for quick resolution of client queries, and engage with service providers to ensure timely resolution of issues
Document process requirements and conduct usability acceptance testing (UAT) to ensure requirements are met
Review current product features and process flows, and recommend process enhancements
Research and propose strategies that would drive product uptake and performance across Vunoh’s service verticals
Prepare periodic reports showing product uptake, potential growth areas, and proposed client base expansion opportunities
Perform such other duties as may be assigned from time to time
Requirements
A grade of B+ and above in KCSE (or equivalent), with good grades in mathematics and languages
A bachelor’s degree with a minimum of second-class honours; candidates expecting to complete their degree in the next few months are eligible, provided they will be available for the full internship duration
Demonstrated interest in technology, digital products, or financial services, and a willingness to explore the intersection of technology and business
Ability to learn quickly and manage workload effectively in a fast-paced, evolving environment
Strong organizational and time management skills; ability to prioritize, multi-task, and meet deadlines
A team player with a strong work ethic and proactive communication style
A desire to take initiative, ask questions, and suggest process improvements
Entrepreneurial spirit, with demonstrated creativity and innovation in academic or professional settings
Familiarity with or curiosity about AI-powered tools and how they can enhance product design, client experience, and service delivery
Enthusiasm for leveraging AI tools, automation, and digital platforms to design smarter, more efficient cross-border services
691 open positions on Semasocial right now · 8570 open positions in Nairobi County, Kenya · 20 posted in the last 7 days
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