Principal Call Centre Officer - 3 Posts
Posted:
Company Details
Industry:
Government Administration
Website:
http://www.ipoa.go.ke/
Description:
The Independent Policing Oversight Authority (IPOA) was established through an Act of Parliament published in November 2011 to provide for civilian oversight over the work of the police in Kenya. The inaugural Board was sworn into office in June 2012. Vision: A robust civilian accountability mechani…
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Job Details
Job Type:
Full Time
Workplace Type:
On-site
Qualification:
Diploma
Job Experience:
Mandatory
Job Location:
Nairobi County, Kenya
Closing Date:
Undisclosed
Salary:
Undisclosed
Other Pay:
Benefits
Job Category:
Customer Service
Job Description
Job Purpose
- Responsible for coordinating receiving, sorting and processing complaints on Police misconduct at the Call Centre.
Knowledge, Experience and qualifications required
For appointment to this grade, an officer must have the following qualifications:
- Cumulative service period of nine (9) years, three (3) of which must have been at the grade of Senior Officer in either Call Centre or Complaints Management at IPOA 7;
- Bachelor’s Degree in any of the following disciplines: Law, Criminology, Psychology, Social Sciences, Public Administration, Public Relations, Sociology or equivalent qualifications from a recognized institution;
- Management course lasting not less than four (4) weeks from a recognized institution;
- Membership to a relevant professional body where applicable; and
- proficiency in computer application; and
- Shown merit and ability as reflected in work performance and results
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