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Posted:
Title Operations Supervisor – Serviced Apartments
Industry: Hospitality & Property Management
Remuneration: KSh 50,000 – KSh 60,000 monthly
Location: Nyali, Kenya
Employment Type: Full-Time (On-site)
Application Deadline: October 28, 2026
Core Focus: Property Operations, Staff Supervision, OTA & Reservations Management, Guest Satisfaction & Revenue Optimization
The Operations Supervisor oversees the daily operational workflows of the serviced apartments, ensuring seamless service delivery, high property maintenance standards, and superior guest satisfaction. Additionally, the role drives revenue growth by managing online travel agency (OTA) listings, optimizing dynamic pricing, and supervising front-desk, housekeeping, and maintenance personnel.
Direct daily property operations across departments, conducting briefings to maintain service readiness.
Supervise housekeeping and caretaker staff to ensure cleanliness, property upkeep, and swift resolution of maintenance issues.
Perform regular quality inspections of apartments, common amenities, grounds, and security installations.
Oversee guest arrival, key handovers, stay assistance, and checkout procedures.
Manage apartment inventory, distribution, and pricing across major OTA channels (Airbnb, Booking.com, Expedia) and social media accounts.
Analyze market trends and competitor rates to adjust pricing strategies, maximizing revenue and occupancy while eliminating double-bookings.
Utilize Property Management Systems (PMS), such as Tessa Hub, to track reservations, guest logs, and inventory registers.
Monitor guest feedback across online channels, maintaining a prompt and professional online reputation response strategy.
Ensure accurate posting of guest folios, payment reconciliations, invoicing, and basic financial logs.
Assist management with operational budgeting, cost containment, and expense control.
Track statutory and regulatory licensing to guarantee timely operational renewals.
Academic Background: Bachelor’s Degree in Hospitality Management, Hotel Management, Property Management, Tourism, or Business Administration.
Work Experience: Minimum 5 years of supervisory experience in hospitality, hotel operations, or serviced apartment management.
Technical Proficiency: Demonstrated experience working with OTA platforms (Airbnb, Booking.com, Expedia) and Property Management Systems (PMS).
Leadership & Team Management: Ability to supervise multidisciplinary staff, enforce SOPs, and maintain high operational standards.
Customer Focus & Communication: Exceptional guest relation skills, conflict resolution capabilities, and professional written communication.
Analytical & Digital Acumen: Strong grasp of occupancy metrics, revenue optimization, dynamic pricing, and digital marketing tools.
Location: Nyali, Kenya (On-site)
Schedule: Full-time flexibility required, including weekend shifts, public holidays, and emergency on-call availability.
Qualified candidates are invited to send their updated CV only to [email protected] with the subject line "Operations Supervisor – Serviced Apartments".
Application Deadline: October 28, 2026
Key Skills
hospitality Airbnb operations business administration Hospitality Management Property Management Hotel Management Tourism Management Apartments OTAsThis tool helps you see how closely your CV matches a job description. It also gives you simple suggestions on what to improve so you have a better chance of getting shortlisted.
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