Operations Manager

Job Role: Operations Manager
Industry: Logistics / Distribution
Nature of Job: Full‑time
Salary: KES 60,000 – 70,000 per month
Job Location: Kiambu

Role Profile

We are looking for a highly analytical and experienced Operations Manager to lead our warehousing and distribution hub in Kiambu. In this high-impact role, you will be responsible for the end-to-end efficiency of our supply chain, from inventory holding to last-mile delivery. The ideal candidate is a proactive leader who can optimize fleet utilization, implement rigorous stock control measures, and lead a diverse team to meet strict service level agreements. You will be expected to leverage data to drive cost-saving initiatives and streamline workflows in a fast-paced environment.

Key Responsibilities

Logistics & Distribution Governance

• Direct daily activities across warehousing and final-mile delivery to ensure accurate dispatch.

• Design and coordinate complex delivery schedules to maximize fleet utilization and routing efficiency.

• Oversee the order fulfillment cycle to maintain exceptional customer satisfaction and service reliability.

• Align demand, supply, and delivery plans through close collaboration with Sales and Procurement teams.

Stock Integrity & Warehouse Management

• Maintain optimal inventory levels using advanced control systems to prevent stock-outs or excessive holding.

• Enforce rigorous inventory protocols, including frequent cycle counts and comprehensive stock audits.

• Lead investigations into stock discrepancies, damages, or losses, implementing corrective measures immediately.

• Ensure all goods are stored and organized according to safety and accessibility standards.

Strategic Efficiency & Performance

• Identify and execute cost-reduction strategies within transport, labor, and storage operations.

• Formulate and implement Standard Operating Procedures (SOPs) to enhance productivity and reduce operational waste.

• Monitor operational expenses and resource utilization to ensure high Return on Investment (ROI).

• Support senior management with data-driven insights through detailed daily and monthly performance reports.

Leadership & Risk Mitigation

• Supervise and mentor the warehouse and distribution teams, setting clear performance benchmarks and KPIs.

• Manage staff scheduling and productivity to ensure the facility meets all operational targets.

• Ensure 100% adherence to health and safety regulations, company policies, and legal requirements.

• Proactively identify operational risks and implement robust mitigation plans.

Required Competencies & Qualifications

Academic & Professional Background

• Education: Bachelor’s Degree in Business Administration, Supply Chain Management, or a related field.

• Experience: Minimum of 3 years’ experience specifically in FMCG or distribution-heavy operations.

• Technical Proficiency: Advanced skills in MS Excel and modern operational/ERP systems.

Management Skill Set

• Leadership: Proven track record of managing and motivating large operational teams.

• Analysis: Strong problem-solving skills with the ability to interpret data for decision-making.

• Execution: High level of accountability with the ability to juggle multiple priorities under pressure.

• Organization: Meticulous attention to detail and a commitment to continuous process improvement.

What We Offer

• Remuneration: Monthly salary ranging from Kshs. 60,000 to 70,000.

• Impact: A pivotal leadership role with significant influence over regional operations.

• Culture: A professional environment that values accountability and operational excellence.

If you have the supply chain expertise and leadership grit required for this role, please submit your updated CV for the "Operations Manager - Kiambu" position. Ensure your experience in FMCG or last-mile distribution is clearly detailed.