Operations & Customer Service
Posted:
Company Details
Name:UAE Jobs
Industry:
Consulting
Website:
https://applydubaijob.com
Description:
applydubaijob.com is a trusted online job platform dedicated to helping job seekers find better career opportunities across Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, the wider UAE, and other Middle East countries. The platform provides up-to-date job vacancies from various industries, making…
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Job Details
Job Type:
Full Time
Workplace Type:
On-site
Qualification:
Diploma
Job Experience:
Mandatory
Job Location:
Dubai, United Arab Emirates
Closing Date:
Undisclosed
Salary:
AED Unspecified / month
Other Pay:
Benefits
Job Category:
Administration
Job Description
Supervisor – Operations & Customer Service (Sea Export)
Location: Dubai, UAE
About the Role
We are seeking an experienced freight forwarding professional to join our team as a Supervisor – Operations & Customer Service (Sea Export). In this challenging role, you will oversee sea export and cross-trade operations, manage pricing and carrier negotiations, and ensure exceptional customer service across global trade lanes.
Key Responsibilities
- Manage day-to-day sea export and cross-trade operations, ensuring timely and cost-effective shipments.
- Prepare and negotiate freight pricing, quotations, and carrier contracts.
- Coordinate with overseas agents and global trade lane partners to maintain smooth operations.
- Ensure compliance with INCOTERMS, export documentation, and international shipping procedures.
- Provide excellent customer service, addressing client inquiries and resolving issues promptly.
- Supervise team coordination and communication to meet operational targets.
Qualifications & Experience
- Minimum 5 years of experience in sea export and cross-trade operations within the freight forwarding industry.
- Strong knowledge of freight pricing, quotations, and carrier negotiations.
- Proven experience managing global trade lanes and working with overseas agents.
- Sound understanding of INCOTERMS, export documentation, and international shipping procedures.
Skills & Competencies
- Excellent customer service, coordination, and communication skills.
- Ability to work in a fast-paced, dynamic environment.
- Strong problem-solving and decision-making abilities.
- Proficiency in relevant logistics software and Microsoft Office Suite.
How to Apply
If you are passionate about logistics and ready to take on a challenging role, we would love to hear from you. Send your CV to [email protected].
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Contact Information
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