Operations Assistant-Intake (Nairobi)

Role Overview

Coordinate the receipt and movement of incoming cargo, from directing trucks in the yard through unloading, weighing and preparation for onward handling. This role helps keep shipments moving safely and accurately, with particular attention to customer instructions, first-in-first-out handling and temperature-controlled cargo.

Key Responsibilities

• Direct arriving trucks to the appropriate yard and guide drivers to the reception area for document checks and shipment-number verification.
• Assign trucks to suitable docks according to shipment volume and destination market, and guide drivers while reversing into position.
• Coordinate orderly, timely unloading, applying first-in-first-out principles and following the approved intake procedure.
• Check shipment weights, arrange reweighing when needed and meet customer-specific weighing requirements; raise intake discrepancies promptly.
• Act as the main contact for incoming shipment queries and intake escalations, keeping relevant parties informed of progress or issues.
• Help plan staff coverage and allocate tasks to balance workloads; check pallet condition, oversee correct palletising and report build-up progress to the supervisor.
• Support shipment build-ups against flight allocations and process transit-shed cargo as instructed.
• Prepare and distribute daily intake reports, maintain accurate operational data, follow cool-chain procedures and contribute to QHSE and continuous-improvement activities.

Requirements & Qualifications

• At least two years of hands-on experience in cargo handling or a closely related operation.
• O-Level education, with a minimum KCSE grade of C-.
• Working knowledge of Microsoft Office applications, including Excel, Word and PowerPoint.
• Knowledge of CargoWise.
• Additional training in cargo handling operations and Dangerous Goods Regulations (DGR) is an advantage.