Office Operations Officer

Job Title: Operations Manager

About the Role

We are seeking a strategic and results-driven Operations Manager to oversee and optimize daily operations across the organization. In this role, you will ensure efficient resource utilization, effective project execution, and high-quality service delivery. You will work closely with country heads across the ISAT Group of Companies to handle operational matters and drive continuous improvement.

Key Responsibilities

Operations Management

• Oversee daily business activities, optimizing processes and resources (staff, materials, technology) to ensure efficiency, high productivity, and cost reduction.
• Collaborate with different country heads across the ISAT Group of Companies to manage and resolve operational matters.
• Improve processes by identifying areas for enhancement and implementing changes that boost productivity.

Process Improvement

• Analyze operational data to enhance workflow efficiency, reduce errors, and increase overall productivity.
• Develop and implement process improvements that align with company objectives.

Budgeting & Finance

• Develop and manage budgets, review costs, and optimize financial performance across operations.

Team Leadership

• Manage personnel, including staffing, training, and maintaining team morale to ensure a high-performing workforce.
• Align day-to-day operations with overall company goals through strategic execution.

Project Management

• Work with project managers and across the group to ensure end-to-end project management, delivering on time, controlling costs, and maintaining quality through constant customer feedback.
• Monitor project progress and set deadlines to ensure successful delivery.

Customer Relationship Management

• Collaborate with the customer support manager on all customer-related operational matters, focusing on supervising day-to-day operations that affect customers.
• Engage in customer management and visitation to ensure a positive customer experience and satisfaction.

Vendor, Pricing & Cost Management

• Coordinate vendor management to build strong relationships and negotiate favorable pricing.
• Cultivate and maintain relationships with vendors and suppliers by evaluating defined SLAs and negotiating costs to achieve cost reduction.
• Conduct cost analysis, assess implementation solutions, and schedule solutions sold.

Compliance, Licensing & Permits

• Ensure business compliance across all operations by working closely with the group person in charge of regulatory matters.
• Follow up to ensure quarterly returns are submitted on time.

Requirements

• Education: Bachelor’s degree in Business Administration, Telecommunications, or a related field.
• Experience: At least 2+ years in a similar role within the telecom industry, preferably in a fast-paced and dynamic environment.
• Proven track record of success in managing and improving operations.
• Experience managing operations in a complex environment engaging multiple stakeholders from different countries.
• Strong negotiation and conflict resolution skills.
• Excellent verbal and written communication skills.