Job Title: Operations Manager
About the Role
We are seeking a strategic and results-driven Operations Manager to oversee and optimize daily operations across the organization. In this role, you will ensure efficient resource utilization, effective project execution, and high-quality service delivery. You will work closely with country heads across the ISAT Group of Companies to handle operational matters and drive continuous improvement.
Key Responsibilities
Operations Management
- Oversee daily business activities, optimizing processes and resources (staff, materials, technology) to ensure efficiency, high productivity, and cost reduction.
- Collaborate with different country heads across the ISAT Group of Companies to manage and resolve operational matters.
- Improve processes by identifying areas for enhancement and implementing changes that boost productivity.
Process Improvement
- Analyze operational data to enhance workflow efficiency, reduce errors, and increase overall productivity.
- Develop and implement process improvements that align with company objectives.
Budgeting & Finance
- Develop and manage budgets, review costs, and optimize financial performance across operations.
Team Leadership
- Manage personnel, including staffing, training, and maintaining team morale to ensure a high-performing workforce.
- Align day-to-day operations with overall company goals through strategic execution.
Project Management
- Work with project managers and across the group to ensure end-to-end project management, delivering on time, controlling costs, and maintaining quality through constant customer feedback.
- Monitor project progress and set deadlines to ensure successful delivery.
Customer Relationship Management
- Collaborate with the customer support manager on all customer-related operational matters, focusing on supervising day-to-day operations that affect customers.
- Engage in customer management and visitation to ensure a positive customer experience and satisfaction.
Vendor, Pricing & Cost Management
- Coordinate vendor management to build strong relationships and negotiate favorable pricing.
- Cultivate and maintain relationships with vendors and suppliers by evaluating defined SLAs and negotiating costs to achieve cost reduction.
- Conduct cost analysis, assess implementation solutions, and schedule solutions sold.
Compliance, Licensing & Permits
- Ensure business compliance across all operations by working closely with the group person in charge of regulatory matters.
- Follow up to ensure quarterly returns are submitted on time.
Requirements
- Education: Bachelor’s degree in Business Administration, Telecommunications, or a related field.
- Experience: At least 2+ years in a similar role within the telecom industry, preferably in a fast-paced and dynamic environment.
- Proven track record of success in managing and improving operations.
- Experience managing operations in a complex environment engaging multiple stakeholders from different countries.
- Strong negotiation and conflict resolution skills.
- Excellent verbal and written communication skills.
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