NGIS Housekeeping Supervisor

The NGIS Housekeeping Supervisor is responsible for overseeing housekeeping and custodial operations for Navy Gateway Inns and Suites facilities, ensuring cleanliness, compliance, and operational efficiency. This role requires strong leadership skills, the ability to manage teams, and proficiency in hotel property management systems. Key responsibilities include, but are not limited to:

Housekeeping and Custodial Operations:

• Supervising and managing housekeeping and custodial staff to ensure all duties are performed to NGIS standards.
• Coordinating daily housekeeping activities, including room cleaning schedules, common area maintenance, and inventory restocking.
• Monitoring the quality and efficiency of cleaning services, ensuring compliance with operational guidelines and cleanliness standards.

Team Leadership and Training:

• Training, mentoring, and guiding housekeeping staff to maintain high performance standards and exceptional guest service.
• Scheduling and assigning tasks to housekeeping and custodial staff to ensure operational coverage and efficiency.
• Evaluating performance and providing feedback to improve team productivity and service quality.

Hotel Property Management System (PMS):

• Utilizing and managing a hotel property management system (PMS) to track room reservations, occupancy status, and housekeeping updates.
• Training staff on the proper use of PMS to ensure accurate and timely updates of room readiness and maintenance needs.

Operational Oversight:

• Inspecting rooms and facilities to ensure they meet cleanliness and maintenance standards before guest occupancy.
• Addressing and resolving housekeeping-related issues, including guest complaints, with professionalism and efficiency.
• Maintaining housekeeping supply inventory, ordering supplies as necessary, and ensuring proper stock levels for daily operations.

Minimum Requirements

• A minimum of two (2) years of experience in the administration of hotel housekeeping and custodial operations.
• At least one (1) year of formal education at the college or university level in hospitality management, business administration, or a related field.
• Proficiency in operating hotel property management systems (PMS) for managing housekeeping activities and tracking room readiness.
• Strong leadership and organizational skills with the ability to manage and lead multi-functional teams effectively.
• Excellent attention to detail to ensure cleanliness and operational standards are met consistently.
• Effective communication and problem-solving skills to maintain guest satisfaction and efficient team coordination.
• Ability to successfully pass contract medical requirements and maintain compliance for the duration of deployment.