Medical Administrative Assistant

Role Overview

As a Medical Administrative Assistant, you will help Case Managers keep patient-related work organized and moving by coordinating records, referrals, appointments, and documentation. Accurate, timely administrative support helps the case management team communicate effectively with patients and providers while handling sensitive health information responsibly.

Key Responsibilities

• Provide administrative support to Case Managers according to assigned priorities and requests.
• Prepare and transcribe documentation, and complete demographic details on regulatory forms.
• Confirm appointments and make reminder or notification calls to patients about scheduled care.
• Request medical records, process incoming documents and faxes, and manage Release of Information forms as directed.
• Receive, process, and distribute reports to the appropriate people.
• Enter referrals in ALARISWARE and maintain accurate, complete records through data entry.
• Protect confidential information, follow IT security policies, and report suspected security incidents through established procedures.

Requirements & Qualifications

• High school diploma required; post-secondary education is preferred.
• Relevant healthcare or medical administration experience is acceptable; the source does not specify a minimum number of years.
• Working knowledge of medical administrative processes, patient documentation, records management, and appointment coordination.
• Comfort using computers for sustained data-entry work, along with office equipment such as phones, fax machines, and printers.
• Clear, professional written and verbal communication, with strong interpersonal and problem-solving skills.
• Excellent organization and attention to detail, with the ability to prioritize competing tasks and respond to urgent requests.
• Ability to work remotely and manage responsibilities with minimal supervision.
• Understanding of the need to handle confidential health information carefully and communicate appropriately in a healthcare setting.