Master Data Officer

Role Overview

This position sits within the Finance Hub and is accountable for the full lifecycle of master data records that underpin financial operations. Day to day, you will process incoming data requests, verify their accuracy against governance rules, and keep core records such as suppliers, customers, or financial structures clean and reliable. Your work directly enables smooth Requisition-to-Pay and Order-to-Cash workflows, protects the integrity of financial reporting, and helps the organisation stay audit-ready.

Key Responsibilities

• Create, modify, and retire master data records in line with defined service-level agreements, ensuring each change is traceable and authorised.
• Review incoming master data requests from business users for completeness, correctness, and adherence to standard operating procedures before processing.
• Run regular data quality checks, investigate anomalies, and perform cleansing activities to remove duplicates, correct errors, and fill gaps.
• Build and distribute reports that track master data health, processing volumes, and recurring issues, then present findings to support decision-making.
• Collaborate with Finance, Procurement, Sales, IT, and shared services teams to resolve data disputes, clarify ownership, and align on fixes.
• Support internal control testing and audit requests by maintaining evidence of data governance activities and exception handling.
• Contribute to system enhancements, user acceptance testing, and process improvement projects focused on automation or simplification of data workflows.
• Act as a first point of contact for master data questions within your assigned process stream and escalate complex cases to the R2P/O2C Manager.

Requirements & Qualifications

• Bachelor’s degree in Commerce, Accounting, Finance, Economics, Business Information Technology, Information Systems, or a closely related discipline from a recognised institution.
• Minimum of two years of experience in master data management, finance operations, or a shared services environment.
• Hands-on familiarity with ERP platforms such as Oracle E-Business Suite, Oracle Fusion, or SAP is a strong advantage.
• Proven ability to analyse large data sets, spot inconsistencies, and translate findings into clear, actionable reports.
• Solid understanding of data governance principles, internal controls, and audit requirements in a financial context.
• Strong communication skills to work effectively with cross-functional stakeholders and explain technical data issues in plain language.
• Detail-oriented with the discipline to follow procedures consistently while also suggesting practical improvements.