Madison Group Limited

Overall Responsibility:

Responsible for meeting Retail Business and SMEs revenue targets, both new and renewal business from intermediaries and introducing the company’s product to intermediaries and partners.

Key Responsibilities:

• Drive growth of the respective Business Unit by meeting the revenue targets for both new and renewal Retail business (SME and Family/Individual healthcare products)
• Introducing the company’s products and services to new and existing intermediaries and recruitment of new intermediaries as per the set targets. 
• Establish and maintain strong business relationships with potential intermediaries and partner to promote growth of business and meet revenue targets. 
• Identify new opportunities for growth in SMEs and Individual/Family Healthcare Products in order to drive sales. 
• Coordinate the training of intermediaries on products and processes for the Retail Business.
• Co-ordinate any marketing campaigns to prospective customers
• Ensure achievement of customer expectations in liaison with the relevant sections of the business
• Ensure compliance to all insurance regulations and company’s policies and procedures while distributing the company’s products and services
• Ensure timely payment of premium in line with the company’s credit policy
• Provide market feedback to the Healthcare Operations Departments to ensure quality service delivery and profitable growth.
• Conduct regular market analysis to identify changing trends, competitive landscape, and opportunities for growth
• Handle all queries and issues from intermediaries and clients regarding company products and processes.
• Any other duties assigned by management from time to time

Knowledge, Skills & Experience

• At least 2 years’ experience in insurance sales especially in healthcare.
• Strong understanding of the healthcare insurance products and sales
• Excellent communication, negotiation, and presentation skills
• Strong interpersonal skills and ability to build and maintain relationships.
• High level of motivation and a results-oriented mindset.
• High level of integrity and ethical standards.
• Customer Focus

Academic and Professional Qualifications required

• Bachelor’s degree in Insurance, Marketing or a related field.
• Certificate of Insurance (COP) or good progress in AIIK/ACII qualification

Overall Responsibility:

Responsible for meeting Retail Business and SMEs revenue targets, both new and renewal business from intermediaries and introducing the company’s product to intermediaries and partners.

Key Responsibilities:

• Drive growth of the respective Business Unit by meeting the revenue targets for both new and renewal Retail business (SME and Family/Individual healthcare products)
• Introducing the company’s products and services to new and existing intermediaries and recruitment of new intermediaries as per the set targets. 
• Establish and maintain strong business relationships with potential intermediaries and partner to promote growth of business and meet revenue targets. 
• Identify new opportunities for growth in SMEs and Individual/Family Healthcare Products in order to drive sales. 
• Coordinate the training of intermediaries on products and processes for the Retail Business.
• Co-ordinate any marketing campaigns to prospective customers
• Ensure achievement of customer expectations in liaison with the relevant sections of the business
• Ensure compliance to all insurance regulations and company’s policies and procedures while distributing the company’s products and services
• Ensure timely payment of premium in line with the company’s credit policy
• Provide market feedback to the Healthcare Operations Departments to ensure quality service delivery and profitable growth.
• Conduct regular market analysis to identify changing trends, competitive landscape, and opportunities for growth
• Handle all queries and issues from intermediaries and clients regarding company products and processes.
• Any other duties assigned by management from time to time

Knowledge, Skills & Experience

• At least 2 years’ experience in insurance sales especially in healthcare.
• Strong understanding of the healthcare insurance products and sales
• Excellent communication, negotiation, and presentation skills
• Strong interpersonal skills and ability to build and maintain relationships.
• High level of motivation and a results-oriented mindset.
• High level of integrity and ethical standards.
• Customer Focus

Academic and Professional Qualifications required

• Bachelor’s degree in Insurance, Marketing or a related field.
• Certificate of Insurance (COP) or good progress in AIIK/ACII qualification

Overall Responsibility:

Responsible for meeting Retail Business and SMEs revenue targets, both new and renewal business from intermediaries and introducing the company’s product to intermediaries and partners.

Key Responsibilities:

• Drive growth of the respective Business Unit by meeting the revenue targets for both new and renewal Retail business (SME and Family/Individual healthcare products)
• Introducing the company’s products and services to new and existing intermediaries and recruitment of new intermediaries as per the set targets. 
• Establish and maintain strong business relationships with potential intermediaries and partner to promote growth of business and meet revenue targets. 
• Identify new opportunities for growth in SMEs and Individual/Family Healthcare Products in order to drive sales. 
• Coordinate the training of intermediaries on products and processes for the Retail Business.
• Co-ordinate any marketing campaigns to prospective customers
• Ensure achievement of customer expectations in liaison with the relevant sections of the business
• Ensure compliance to all insurance regulations and company’s policies and procedures while distributing the company’s products and services
• Ensure timely payment of premium in line with the company’s credit policy
• Provide market feedback to the Healthcare Operations Departments to ensure quality service delivery and profitable growth.
• Conduct regular market analysis to identify changing trends, competitive landscape, and opportunities for growth
• Handle all queries and issues from intermediaries and clients regarding company products and processes.
• Any other duties assigned by management from time to time

Knowledge, Skills & Experience

• At least 2 years’ experience in insurance sales especially in healthcare.
• Strong understanding of the healthcare insurance products and sales
• Excellent communication, negotiation, and presentation skills
• Strong interpersonal skills and ability to build and maintain relationships.
• High level of motivation and a results-oriented mindset.
• High level of integrity and ethical standards.
• Customer Focus

Academic and Professional Qualifications required

• Bachelor’s degree in Insurance, Marketing or a related field.
• Certificate of Insurance (COP) or good progress in AIIK/ACII qualification

Overall Responsibility:

Oversee the Healthcare Division Business Retention and Client Service team to achieve the set renewal targets and ensure high quality and consistent standards of customer experience and relationship management.

Key Responsibilities:

• Develop and effectively implement the Business Retention Strategic Plan for Healthcare Division in liaison with the General Manager – Healthcare Division
• Develop and continuously monitor measures to support service delivery to ensure delivery of the service charter of the company and the Service Level Agreements in place
• Develop mechanisms for client engagement and feedback to achieve Customer Service Index targets for the Healthcare business
• Oversee, and support the retention team and ensure renewal of the existing clients as per the set targets by managing the customer journey culminating to renewal
• Maintaining strong working business relationships with Intermediaries, Clients, all departments and all business stakeholders
• Monitor the implementation of the customer retention benchmarks for all clients to ensure 100% execution including member education, scheme performance reviews
• Collaborate with clients and other teams to design and implement innovative solutions that meet client needs and enhance value proposition in service delivery
• Constant engagement with clients on scope of cover, processes, scheme performance, health talks, service meetings, renewal meetings and drive solutions to maintain overall performance within set business parameters 
• Ensure timely debt collection, receipting and allocation as per the company Credit Policy in collaboration with Credit control team
• Ensure compliance with all insurance regulations and company’s policies and procedures
• Mentor and guide the client retention team to support their learning and growth
• Accurate and timely reporting of client feedback, needs and other client management reports
• Any other duties assigned by management from time to time

Skills and Competencies Required

• Strong leadership and people management skills
• Strong business relationship management skills with clients and intermediaries
• Strong skills in business strategy development and execution
• Excellent skills in identification and resolution of critical client service issues
• Ability to work independently and build effective interpersonal relations
• Professionalism in dealing with both internal and external stakeholders
• Excellent communication, presentation and negotiation skills
• Integrity and honesty

Experience and Knowledge Required

• At least 3 years’ supervisory/managerial experience in a busy healthcare insurance environment
• Demonstrated knowledge of managing client service operations 
• Demonstrate good understanding of healthcare insurance business operations 
• Addressing operational concerns and issues, monitoring overall customer satisfaction
• Demonstrated experience engaging clients and intermediaries at high level, and negotiating renewal terms
• Demonstrated understanding of market dynamics in healthcare insurance industry

Academic and Professional Qualifications required

• A degree in Business Administration/Marketing/Insurance/Operations or equivalent
• ACII or AIIK or CIM qualifications or good progress

Applications should be addressed to the Group Human Resources Manager, Madison Group Limited,  so as to be received by Friday 13th March, 2026.